ICT supports the organization’s mission by providing the best possible information services. We help develop processes throughout the institution to improve its operations. These processes transform data into information, and we use technology to optimize those processes.
When thinking about relationships among people, processes, data, and technologies, the word system comes to mind. It means “a set of connected things or parts forming a complex whole.” Using this definition, what ICT really does is deliver entire information systems—integrating people, processes, data, and technologies:
Systems = People + Processes + Data + Technology
ICT provides a holistic system designed to achieve the mutual information systems interests of the entire organization. It is part of a bigger mechanism that works as an integrated machine to achieve the mission and vision of the whole organization.