VIa. Patient Satisfaction Questionnaire
(42 out of 60 questionnaires returned)
1. Accessibility (Questions 11-15) Some patients expressed difficulty in
reaching Dr. ABC by phone.
2. Communication (Questions 1-4) Dr. ABC communicates well with her
3. Care (Questions 5-10) Her patients express appreciation for her care. Two of
the written responses observed she appears rushed during the visits.
4. Staff (Questions 16-17) Patients regard the staff as friendly.
5. Preventive Care (Page 3 of Pt. Quest.) These results confirm Dr. ABC gives
attention to preventive care.
VIb. Referred Specialist Questionnaire
(13 out of 20 questionnaires returned)
Consultants give Dr. ABC good marks for her referrals and patient care.
VII. Walk-In Clinic √ Meets
At registration the patient’s family physician is recorded
on the chart. Those not having a family physician
are encouraged to obtain one. This clinic has three
physicians, including Dr. ABC, who are accepting
new patients. The clinic does not routinely forward
copies of the visit notes to the family doctor, but they
are provided with copies of significant investigations
generated. Some consultations are arranged by the
walk-in clinic although in some cases the patient is
requested to arrange the referral through the family
doctor. Urgent referrals are made by the walk-in doctor.
The clinic accepts responsibility for follow-up of all
After hours coverage for the walk-in patients is handled
by the clinic doctor on call.
The clinic does not
routinely forward copies
of the visit notes to the
arranged by the walk-in
Unless specifically requested by the patients not to
do so, physicians in walk-in clinics should establish
mechanisms whereby the patients’ family physicians
are promptly provided with copies of the assessment
and treatment of patients.
Recommend patients who require non-urgent referrals
to specialists be directed to their own family physicians
accompanied with a written summary of visit findings.
Action Taken By