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18

TOC

h.

Laboratory Investigations

-

Type of investigations available

-

Are they accessible on-site or close by

i.

Personnel

-

Number of staff persons, duties and training

-

Documented plans in place for handling emergencies in the office

-

Regular staff meetings/communications

-

Documented job descriptions and office policies

j.

Walk-in Clinics (See CPSS Guidelines – attached)

-

Determine whether physician provides ongoing or episodic care

-

Evidence of patient education regarding importance of regular visits

to their family physician

-

Determine patients’ family physician and document information in

charts

-

Mechanism for provision of information to patients’ family physician

-

System for handling non-urgent referrals

-

Provision for after hours coverage

-

Establishment of clinic policies and standards for employed

physicians

k.

Miscellaneous Observations

-

System for handling telephone requests for repeat prescriptions

from patient or pharmacy

-

System for handling incoming reports, test results

-

System for handling consultations and referrals

-

Policy in place when a patient is dressing/undressing, is appropriate

draping provided

-

Accessibility of reference materials for physicians and patients –

hardcopy, electronic