Consumer Services IP Report Card (2008 – 2012)

University/Divisional Initiatives

No.	Name	Comments – Action to-date
1	Financial contribution from Consumer Services Division (CSD) to the University must align with the University’s IP priorities.	Business (5 year) plans are presently being developed for each unit. PCIP documentation for changes is presently being worked on.
2	Expanding Student Residences and Upgrading Current Student Housing	The proposal submitted to Saskatchewan Housing for family housing was rejected. We are currently reworking the submission to include single and family housing. It will be resubmitted to the government by Oct 15/08.
3	Renewal of Marquis Hall services and facilities to develop a vibrant and inviting "sense of place".	Within the discussions and preliminary planning for the University Neighborhood Project (focusing on student housing and associated services such as Food Services), it was determined that current Food Services at the University need to be upgraded and modernized to meet the requirements and demands of the student and University community. A review of current central Food Services facilities will be undertaken with the expectation that major renovations and/or expansion will be required to provide contemporary Food Service facilities and operations. (see Integrated Planning website) Stantec Architects contracted (May 08) to begin work on Phase 1. Committee members are in place for each of the three phases.
4	Operational Revitalization
5	Supporting Unit Initiatives

Divisional/Unit Level Initiatives

Residences

No.	Status	Name	Comments – Action to-date
1		Enhance Residence Student Life	We continue to improve services to students, for example by increasing consistency in lease rules and regulation between all facilities and online lease signing and payments. Our website has been revamped with a new look and updated information. The Faculty in Residence (FIR) program continues to expand and thrive with our current faculty member, Baljit Singh, initiating partnerships with various university departments. See the Enhancing the Student and Campus Community for a list of activities we’ve had over the last year.

No.	Status	Name	Comments – Action to-date
2		Energy Efficient Improvements to McEown Park Residence	In progress. We have developed a multi-year renewal plan, and continue work on upgrading/replacing lighting.

No.	Status	Name	Comments – Action to-date
3		Review Services/Structure	In discussion phase. Have the right people now need to look at workloads, responsibilities, office functions and changed in relation to Star Rez and consumer demand.

Bookstore (Retail Services)

No.	Status	Name	Comments – Action to-date
4		Improve the quality of Service	Tuck Shop renovations in progress. New shop will include the Post Office outlet. Expected completion November 2008. Moved Midtown Plaza Huskie Store to the Bay – July 2008. Opened Seasonal locations in the Centre at Circle and Eighth, Market Mall, and the Mall at Lawson Heights – August 2008.

No.

Status

Name

Comments – Action to-date

Improve the quality of Service

Tuck Shop renovations in progress. New shop will include the Post Office outlet. Expected completion November 2008.

Moved Midtown Plaza Huskie Store to the Bay – July 2008. Opened Seasonal locations in the Centre at Circle and Eighth, Market Mall, and the Mall at Lawson Heights – August 2008.

No.	Status	Name	Comments – Action to-date
5		Renovations to Main Bookstore in Marquis Hall	A project is underway to renovate the Main Bookstore in Marquis. The renovation is planned to be completed by mid July 2009. The goals of the renovation are: To make the Bookstore accessible to people in wheelchairs. To make the Bookstore the centre for retail on campus. The Centre Shop, currently in Lower Place Riel, will be integrated into the Main Bookstore to create a one-stop-shop for books, stationary, art supplies, clothing and more. The Bookstore will also be open expanded hours during the week and on Saturdays. To make the Bookstore fit esthetically into Marquis Hall and Place Riel renovations.

No.

Status

Name

Comments – Action to-date

Renovations to Main Bookstore in Marquis Hall

A project is underway to renovate the Main Bookstore in Marquis. The renovation is planned to be completed by mid July 2009. The goals of the renovation are:

To make the Bookstore accessible to people in wheelchairs.
To make the Bookstore the centre for retail on campus. The Centre Shop, currently in Lower Place Riel, will be integrated into the Main Bookstore to create a one-stop-shop for books, stationary, art supplies, clothing and more. The Bookstore will also be open expanded hours during the week and on Saturdays.
To make the Bookstore fit esthetically into Marquis Hall and Place Riel renovations.

No.	Status	Name	Comments – Action to-date
6		Create an online store to communicate mandate as retail services arm of the university.	Created an online store, store.usask.ca in partnership with University Advancement and Huskie Athletics. Selling Huskie clothing degree frames.

Printing Services Documents Solutions and Distribution

No.	Status	Name	Comments – Action to-date
7		Document Management	Collaborative discussions are underway with Rick Bunt (Chief Information Officer and Associate VP for Information and Communications Technology), ITS and EMAP on utilizing existing scanning technologies as part of a larger campus-wide document storage solution.

No.	Status	Name	Comments – Action to-date
8		Develop in-House Variable Information and Developed Digital Colour	The iGen3 digital press is online and has significantly increased digital colour capacity. Offering incredibly fast turn around on a wide variety of media, the iGen3 allows an unprecedented level of in-house quality, speed and customization. An in-house database system is in development and will be available to users in 2010. The new system will allow for value-added database personalization of a wide variety of print and marketing materials.

No.

Status

Name

Comments – Action to-date

Develop in-House Variable Information and Developed Digital Colour

The iGen3 digital press is online and has significantly increased digital colour capacity. Offering incredibly fast turn around on a wide variety of media, the iGen3 allows an unprecedented level of in-house quality, speed and customization.

An in-house database system is in development and will be available to users in 2010. The new system will allow for value-added database personalization of a wide variety of print and marketing materials.

No.	Status	Name	Comments – Action to-date
9		Online Ordering	Development of the WebCRD online workflow management system is well underway. The WebCRD portal will allow for 24/7 ordering of printing, from anywhere in the world, and will also streamline production, budgeting and order processes. It will be available to the campus community in April 2010.

No.	Status	Name	Comments – Action to-date
10		Develop Campus Wide Advisory Committee	Preliminary discussions have taken place with identified campus stakeholders. The advisory capacity of the group is being developed and is ongoing.

No.	Status	Name	Comments – Action to-date
11		Collaborate with EMAP, ITS and SESD to avoid duplication of services and equipment through on going discussion collaboration and support.	Regular communications have been established with relevant campus groups. Collaboration efforts are ongoing and have already met some success in addressing overlap of campus resources.

Food Services/Hospitality Services

No.	Status	Name	Comments – Action to-date
12		Expand e-payment services	Summer housing reservations went online in July 2008. Partnered with EMAP to provide conference online registration services that meet our needs and the customers’ needs.

No.	Status	Name	Comments – Action to-date
13		Survey Students Regularly	Completed first bi-annual Residence Student Dining Survey in March 2008. Implementing changes to lunch service in response to survey results.

No.	Status	Name	Comments – Action to-date
14		Human Resource Management	Winter 2008 sick times was addressed and usage mentored. Outcomes will be evaluated Winter 2009.

No.	Status	Name	Comments – Action to-date
15		Increase Environmentally Sustainable Practices	Implemented the use of bio-degradable takeout containers and cutlery in June 2008. Working with the Waste Management Coordinator to conduct a waste audit and reduce waste in kitchen operation.

No.	Status	Name	Comments – Action to-date
16		Retail Services Enhancement	Phase 1 of renovations to Marquis Hall was completed in September 2008. The upgrades to the serving area allow more options for cash customers and residence students. Plans are in place to open a Starbucks outlet in the Library’s Learning Commons in January 2009. Initial plans are in place to renovate the Arts Outlet to increase options for cash customers.

Parking & Transportation Services

No.	Status	Name	Comments – Action to-date
17		Enhance Student Parking	Level 1 Board of Governor approval is being sought for electrifying Lot E.

No.	Status	Name	Comments – Action to-date
18		Provide additional parking in the Health Science Area	A 95 stall underground parkade is being planned on the basement level of E Wing of the Health Sciences Building. Design decisions are being made and plans are being drafted in order to provide documentation necessary for the tender process.

No.	Status	Name	Comments – Action to-date
19		Replace existing Faculty/Staff parking	Lot G has been converted to a scramble lot. Lot A is closed and all faculty/staff have been accommodated elsewhere.

No.	Status	Name	Comments – Action to-date
20		Convert all operational data into digital format	Additional operational data, such as collection information has been converted to a digital format, while handhelds for electronic ticket writing are being phased in. On-line payment for fines will be pursued once handhelds are in place and an agreement is reached with the University regarding the rates charged on small dollar transactions.

Legend
	Assigned to those initiatives which have already been completed during this planning cycle.
	Assigned to those initiatives that are 'on track' and 'on time' and roughly unfolding the way they were initially conceptualized in the Integrated Plan. The Provost's Committee is confident that expectations will be met during this planning cycle or shortly after it is completed.
	Assigned to those initiatives which are progressing but are behind schedule, or are taking a different shape that originally conceptualized, or have encountered some obstacle that puts them at risk for completion during this Planning Cycle or early in the next Planning Cycle.
	Assigned to those initiatives which are not on track, are unlikely to be completed during this Planning Cycle, and may require fundamental re-thinking.