Q: How do I know when I should use the EAP? Q: How do I know when I should use the EAP? Remember, the EAP is not only there for people in crisis. You should also consider accessing services any time you want to improve your health and well-being. A: Your EAP is available to you, your spouse (legal and common-law partners included), and dependent children. A: There is no cost to you. The EAP is part of the health benefit package provided by the University of Saskatchewan. Q: How do I access the services? A: You can call Family Service Saskatoon at (306) 653-3327 directly or through the University EAP Administrator at (306) 966-4300. Staff will answer your questions and arrange the most helpful service for you. They will ask some basic identifying information to confirm your EAP entitlement, but all personal identifying information collected is completely confidential, as governed by law. A: EAP Services are provided to the university through Family Service Saskatoon who is an industry leader that specializes in providing employee assistance and workplace solutions. Family Service Saskatoon staff have helped thousands of employees and family members resolve personal issues and lead healthier, happier lives. Q: What if the EAP Provider doesn't have a counselor that has expertise for my problem? A: Family Service Saskatoon has a variety of qualified clinicians with varied clinical backgrounds and areas of expertise. There may be an option of accessing counseling outside of the University of Saskatchewan EAP, using a health spending account or extended health psychological benefit for this purpose. Benefits information is available on the University of Saskatchewan Benefit Plan webpage: www.usask.ca/hrd/benefits/benefit_plans.php. Alternatively, you can choose a counselor of your choice at your own expense. Q: How can I be assured of the quality of the service I will receive? A: Family Service Saskatoon staff members are specially selected for their training, expertise, and experience. The assistance they offer is current, research-based, and designed to produce the best possible outcomes for you, the client. Q: Who do I contact if I have a concern? A: The University’s EAP Administrator at (306) 966-4300 is available to answer questions or assist you in resolving any problems you encounter. |