University of Saskatchewan

Financial Services Division (FSD)

Apr 15, 2013

What You Told Us

FSD conducts a “customer” survey every two years asking about 3,800 employees who use our services for their feedback. Highlights of the survey results follow.

(4 = excellent; 3 = good; 2 = fair; 1 = poor)

You make the most use of these FSD services:

Financial services you rated most satisfactory (good to excellent):


Financial services you rated least satisfactory (fair to good):

Results for UniFi services show that you are less satisfied with UniFi Plus and Publisher reports than FAST Financial Reporting and UniFi Self-Service. As a result of your feedback, we have recently simplified access to UniFi Plus through PAWS and are in the process of developing an improved method of delivering financial reports as an alternative to Publisher reports. Work also continues on major projects that will support service enhancements, including an online travel and expense management system and the continuous improvement procurement pilot project. 

Thank you to those of you who took our survey; your feedback informs our planning.

For more information about our survey and results, contact:
Kate Blau
966-6092 | kate.blau@usask.ca

We continue to refine and develop training materials. You may be interested in one or more of the following:

FAST Financial Reporting
1:30-3:30 p.m., Apr. 18
RM 281, John Mitchell Building

Journal Voucher (UniFi)
1:30-3:30 p.m., Apr. 23
RM 281, John Mitchell Building

Register at training.usask.ca.

Training videos (search by title on YouTube)

For UniFi information:
966-8783 | unifisupport@usask.ca