University of Saskatchewan

Financial Services (FS)

May 29, 2015

Transition of UniFi Support to the ICT Service Desk

Effective June 1, 2015 UniFi Training and Support will transition to Information Communications and Technology (ICT) Service Desk as part of the continuing effort to improve customer service for UniFi Users. This will result in enhanced phone and email coverage for support requests and provide customers with a one-stop shop for all of their system requests.

For system related UniFi inquiries, including system errors, training and support requests, please continue to call 966-8783 or email unifisupport@usask.ca.

For  business process related inquiries, including all Concur inquiries, please contact ConnectionPoint at 966-2000 or ConnectionPoint@usask.ca.

We hope that this evolution will move smoothly and we wish to thank you for your patience during the transition period.

System related UniFi inquiries include:

System training (UniFi , FAST) Error messages (UniFi, FAST, Publisher)
System login/access Java Support/Updates
UniFi Support FAST Support
Publisher Support  

 

Business process related inquiries include:

All Concur inquiries Fund balances
Financial training CFOAPAL information
Journal vouchers Transaction entry
P card Fupload
Procurement information Vendor ID
Tri Agency Travel related inquiries
Paws monthly workflow review Expense submission
Cheque requisitions APEF/DSAE information
Tax codes Policy information/clarification
Payment Inquiry Fund setup/closure
Activity code setup Return of fund residuals
Research fund Financial Statement/invoice General accounting inquiries