ICT Help Desk

Holiday Hours

The ICT Service Desk (Help Desk) will be closed from Wednesday December 24, 2014 at 3:00 PM until 8:00 am on Friday January 2, 2015.

If you have any questions or urgent requests, please email help.desk@usask.ca, but note that we will have limited support during this Christmas break period.

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The Help Desk is here to assist and support you with your IT services. There are a number of ways to have your IT issue addressed.

Telephone Support

To speak to someone on the phone call the following numbers during the allocated times.
306-966-4817 or 1-800-966-4817 (Toll Free in Canada)

Hours for September 3 - April 30 Hours for May 1 - September 2
Monday–Thursday: 8am to 11 pm
Friday: 8 am to 8 pm
Saturday: 10 am to 6 pm
Sunday: 12 pm to 11 pm
Monday–Thursday:  8:00 am to 10 pm
Friday: 8 am to 8 pm
Saturday: 10:00 am to 5 pm
Sunday: 12 pm to 8 pm

E-mail Support

To address the help desk via email, send a message to: help.desk@usask.ca

Submit a Request

If you have a specific issue that needs to be addressed, log a request with ICT using trackit.usask.ca and your issue will be addressed. You’ll also be able to track all of your previous requests with ICT. 

In-person Support

To speak to someone about a particular issue, visit the help desk in the following locations:

  • Room 70 Arts Building (Arts 70), Monday–Friday, 8 am to 5 pm.

  • 1st floor of Murray Learning Commons – Murray Library:

    Hours for September 3 - April 30 Hours for May 1 - September 2
    Monday–Thursday:  8 am to 11 pm
    Friday: 8 am to 8 pm
    Saturday: 10 am to 6 pm
    Sunday: 12 pm to 11 pm
    Monday–Friday:  8 am to 6 pm
    Saturday & Sunday: 12 pm to 5 pm


  • First floor of the Health Sciences Learning Commons in the Leslie & Irene Dubé Health Sciences Library, Monday–Friday, 8:30 am to 5 pm.

Click-to-Chat Support

IT support analysts are available online Monday-Friday: 8 am to 5 pm.

   

NOTE: NSID password reset requests will not be done via Click-to-Chat. To reset your NSID password, please use the NSID password self-recovery by clicking the Forgot your password button on the PAWS login page.  If you have not set any recovery options yet, you will need to either call us or bring photo id and visit our office in person.

Fax

306-966-6899

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