ICT Service Desk

The Service Desk is here to assist and support you with your IT services. To access our services, the following contact methods are available:

  •  TELEPHONE SUPPORT: 306-966-2222 or 1-800-966-4817 Toll Free in Canada

To talk to one of our friendly and knowledgable Service Desk Agents, please call us at 306-966-2222 or 1-800-966-4817 during the following hours:

Monday–Thursday: 8:00 am to 10:00 pm
Friday: 8:00 am to 8:00 pm 
Saturday: 11:00 am to 6:00 pm
Sunday: 11:00 am to 8:00 pm

Response to email requests is within 4 hours during business hours (Monday to Friday 8:00 am to 5:00 pm)

You can submit and review your requests securely via the website: https://trackit.usask.ca

  • IN-PERSON SUPPORT

Visit the Service Desk in the following locations and hours of operation:

    1. Room 70 Arts Building (Arts 70), Monday–Friday, 8:00 am to 5:00 pm.

    2. 1st floor of Murray Learning Commons – Murray Library.

Monday–Thursday:  8:00 am to 10:00 pm 
Friday: 8:00 am to 8:00 pm 
Saturday: 11:00 am to 6:00 pm
Sunday: 11:00 am to 8:00 pm

    1. First floor of the Health Sciences Learning Commons in the Leslie & Irene Dubé Health Sciences Library, Monday–Friday, 8:30 am to 5:00 pm.

  • CLICK-TO-CHAT SUPPORT

Service Desk Agents are available online Monday-Friday: 8:00 am to 5:00 pm.

        

NOTE: NSID password reset requests will not be done via Click-to-Chat. To reset your NSID password, please use the NSID password self-recovery by clicking the Forgot your password button on the PAWS login page.  If you have not set any recovery options yet, you will need to either call us or bring photo id and visit our office in person.

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