Cloud Server Virtualization

With the U of S cloud server virtualization service, you can create and manage virtual machines in a centrally-maintained computing environment for teaching, research and administrative activities. This can replace the need for physical server rooms.

Getting Started

Register For an Account

To begin using the U of S Cloud service, you must first register for an account.

  • You will need to provide billing and technical contact information, including your CFOAPAL number.
  • After registration, your account will be created within 48-72 business hours.

Cloud Account Login

Log in to your Cloud Account to get access to your Virtual Datacentre (VDC). This is where you can create and manage your virtual machines (VMs) and grant access to others.

  • You will need to enter your NSID, password & the organizational code issued to you by the Cloud service.

Note: This organizational code is not the same as the organizational code in your CFOAPAL number.

Using the Service

Support

Cloud Service Support

To request support or to report an issue, email

cloudsupport@usask.ca

Please include the following information: 

  • Your NSID
  • Your Cloud Org Code
  • Your Contact Information
  • Description of your issue

Cloud Service Notifications

Receive info on downtimes and service updates by subscribing to cloud service notifications:

Subscribe  Unsubscribe

Cloud System Status

To check the current status of the Cloud Service, view the Cloud Services System Status.

Troubleshooting

Windows Licensing

Licenses for Windows Server editions (such as Windows 2008 R2 or Windows Server 2012) are included with the U of S Cloud Service.
Licenses for Windows Desktop operating systems (such as Windows 7 or Windows XP) are not included.

Uploading from Linux Systems

The U of S Cloud Service sometimes experiences issues uploading from non-Windows operating systems. (Example: If you try to upload an ISO or OVF to a catalog from a Linux system, the process may hang.)

If this occurs, try using a Windows browser to upload.

Snapshots – 7-day Limit

Snapshots are not designed for long term use. They will be automatically removed from VMs and vApps after 7 days. This is to avoid wasting space and adversely affecting overall cloud service performance.

Compatibility with Mac and Chrome

At this time, the ICT Cloud Service is not compatible with Apple / Mac machines or Chrome browsers.

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