New Email Security Warnings

1. Why are some of the messages I receive being tagged with a fraud warning?

Occasionally you may see a message with the warning, "The sender failed our fraud detection checks and may not be who they appear to be."

Warning Message

You are likely receiving this message because an external application/service is sending mail that appears to come from the university (the From address is but they have not been authorized to do so.

Some instances when this may occur are when:

  1. A third-party application/service (ex. SurveyMonkey) is sending mail on behalf of the university but the appropriate steps have not been taken to validate them as an authorized sender.
  2. You are using an external mailing list.
  3. You have configured your account on a third-party email service (like Gmail) to send as your email address.

What can I do about it?

If you believe a message is being incorrectly tagged with a fraud warning and moved to your Junk folder there are a few things you can do:

  1. Report the message to Microsoft as ‘Not Junk’ - instructions available here.
  2. If you are using a third-party application (like SurveyMonkey) to conduct university business you can contact IT Support to have the service added to our list of approved senders or other options to avoid getting this message.
  3. If you are using a personal third-party email account (like Gmail) our recommendation is to use a supported email client connected directly to your university email account or the OWA web interface which you can access through PAWS.

2. I have configured my personal email account (Gmail for example) to send emails as my university email account but the messages are going into people's Junk Email folders. Why?

This is happening because your personal email provider is attempting to impersonate/spoof the university. Our recommendation is to configure a supported email client to connect directly to Exchange/Office 365 or use OWA. Use our email set up guides to assist with different configuration options.

3. Why am I seeing a red/yellow/green/gray disclaimer on certain emails I receive?

These messages are referred to as Safety Tips. Our anti-spam service adds these based on the sender of the message to warn you of possible spam or phishing. You can see an example of these tips and learn more about them at the Microsoft Support Centre.

Visit our Junk Email and Spam Filtering page to learn more about our current settings and how to prevent messages from being labeled as Junk or Spam. 

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