Research Computing Facility Terms of Service

The following consitute the terms of service for use of the Reseach Computing Facility (RFC)

Services Provided

The RCF provides the following services:

  1. Secured and monitored premises suitable for housing computational equipment;
  2. Controlled access for authorized key-card holders;
  3. Refrigeration and humidity control with a total maximum cooling capacity for the entire facility of 1,000,000 BTU/h;
  4. Electrical power for housed equipment with total maximum load capacity for the entire facility of 250 kW;
  5. Fire monitoring and fire suppression system;
  6. Thermal overload power shutdown system to prevent equipment damage due to thermal overload;
  7. Access to the campus computer network through RCF switch for a maximum of 192 1Gbps ports;
  8. 11 standard 19” 42 RU computer racks, equipped with PDU;

Services provided by the facility may be interrupted due to scheduled facility maintenance events, power outages, monitoring, and fire suppression testing. ICT Research Computing will notify all registered users of the facility about scheduled events and downtimes in advance. In case of unscheduled events such as power loss, unscheduled power shutdown and other incidents affecting services provided by the facility, ICT Research Computing will attempt to its best effort to notify Tenants regarding such events as soon as information becomes available. ICT research Computing will also provide reasonable assistance in mitigating such unscheduled events if agreed by the Tenant. 

The primary contact for RCF is ICT Research Computing’s HPC Coordinator.

Eligibility of Service

RCF services are available to the university’s faculty members, hereafter referred to as Tenants. Each Tenant is represented by a primary contact person designated by the Tenant, and, if desired by the Tenant, an additional secondary contact person. Services provided to Tenants are free of charge except for additional services not listed above, and are subject to availability of space, power, cooling, and the approval of ICT. ICT Research Computing requires that Tenants agree with the terms of service outlined in this document and receive RCF orientation before using facility. The primary contact person is responsible for signing the Terms of Services agreement and, therefore, must be a member of university faculty. Eligibility of the service can be revoked by ICT Research Computing in cases of violation of the Terms of Service.

Qualified Equipment

The main purpose of the RCF is to provide a suitable and controlled environment for operation of
computational equipment. In order to qualify for hosting within RCF, computational equipment must fulfill the following requirements:

  1. Equipment should be suitable for standard 19” computer rack mounting, or can be made suitable with use of additional accessories, provided by the Tenant;
  2. Equipment must be free of mechanical and electrical damage and must be free of hardware failures potentially causing electrical or mechanical damage to the facility or its users, before it can be hosted in RCF;
  3. Equipment must be suitable for remote administration and should be able to function without an operator present on-site at the RCF;
  4. ICT Research Computing can qualify additional types of equipment as suitable, based on its discretion;
  5. Equipment must be CSA certified and compatible with 120/208 V power configuration of RCF.

Access to the Facility

RCF services are available to the university’s faculty members, hereafter referred to as Tenants. Each Tenant is represented by a primary contact person designated by the Tenant, and, if desired by the Tenant, an additional secondary contact person. Services provided to Tenants are free of charge except for additional services not listed above, and are subject to availability of space, power, cooling, and the approval of ICT. ICT Research Computing requires that Tenants agree with the terms of service outlined in this document and receive RCF orientation before using facility. The primary contact person is responsible for signing the Terms of Services agreement and, therefore, must be a member of university faculty. 

Eligibility of the service can be revoked by ICT Research Computing in cases of violation of the Terms of Service.

Use of the Facility

Tenants must use hearing protection while in the RCF due to elevated noise levels within the facility. ICT Research Computing recommends use of protective footwear (e.g., steel-toed shoes) while racking equipment due to danger of personal injury. Tenants must adhere to safety practices while performing equipment handling. Tenants must not access, in any way, racks or equipment other than their own. Tenants must not access or tamper with electrical, cooling, ventilation, fire suppression, and communication equipment within the facility. Tenants must not cause damage to any equipment within the facility.

RCF is a “shared environment” facility, which has no permanent personnel on premise, provides no lockable or private access to any rack and is not suitable for hosting equipment containing restricted or secret data. ICT Research Computing is not responsible for equipment damage or breach of privacy due to equipment tampering, negligent behavior or any other malicious activities conducted by Tenants or other individuals they accompany.

Tenants will maintain reasonable tidiness after use of the facility. Tenants have authority to connect equipment to provided network ports, connect equipment to power distribution, install or uninstall equipment only within the rack(s) allocated to the Tenant by ICT Research Computing.

ICT Research Computing encourages Tenants to coordinate any activity with ICT Research Computing if additional resources in excess of default limits are required; or if custom set of service, not outlined within this document are required.

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