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Blackberry Data Services and Wi-Fi Setup while Travelling

Data Roaming Charges

BlackBerry devices are automatically always on, so the BlackBerry service is constantly checking the customer's email server.

When new email messages arrive, they are forwarded directly to the BlackBerry device. When your BlackBerry receives the emails, 2-3 kilobytes of data are used, whether you open and read the email messages or not.

As a result, while traveling in the US, even if you do not open your email messages you receive on your BlackBerry, the 2-3 kilobytes that are used for each email message received are charged the data roaming fee (Roaming in US fee) according to your BlackBerry data plan. To avoid these expensive data

roaming charges, you can turn off data on your BlackBerry while traveling in the U.S., as follows

Turn off the data feature on a BlackBerry:

  1. Press the Menu key to display all icons.
  2. Scroll and select the Manage Connections icon. A menu will open
  3. Scroll and select the Mobile Network Options button. In the screen that appears, ‘Data Services’ will display On.
  4. Click the On option and, from the list provided, select either:
    1. Off to disable data anywhere, or
    2. Off When Roaming to disable data only when you leave Saskatchewan.
    3. Press the Menu key.
    4. Click the Save option.

 NOTE: Voice and text messaging are the only services that will work when Data Services is turned off.

Additionally, customers can avoid using the data included in their monthly data plan with smartphones and BlackBerry devices that are capable of using Wi-Fi service to connect to the Internet:

  • There is no charge on your cellular bill for using Wi-Fi service with your smartphone or BlackBerry. However, you may have to pay to use the Wi-Fi service (usually by credit card) if you are in a pay-per-use hotspot area (airport or coffee shop)
  • If a customer is charged for data usage out of their monthly data plan while in a Wi-Fi coverage area then they did not connect to the Wi-Fi hotspot correctly or did not turn off their connection to the wireless network

BBM and PIN to PIN messaging

BBM and PIN to PIN messaging will not work when your data is turned off. Like any instant messaging app, it requires access to the wireless data network. PIN to PIN messaging is a RIM-prorietary service so also requires a data plan and access to the wirelss data network.

Any data applications will work on a Wi-Fi connection.

Connect to Wi-Fi

  1. When in range of Wi-Fi network go to: Manage Connection > Mobile Network = off; this will ensure that you are not connecting to a mobile tower.
  2. Turn on Wi-Fi: Manage Connections > Wi-Fi Network = on.
  3. Search for the Wi-Fi connection.

When Wi-Fi session is complete, ensure you reverse the above steps.

Using Wi-Fi without incurring data usage while roaming

  1. Turn off data when out of the province. To do this, go to: Manage Connections > Mobile Network Options > Data = off; this will still allow voice roaming service.
  2. When in range of Wi-Fi network go to: Manage Connection > Mobile Network = off; this will ensure that you are not connecting to a local carrier's mobile tower.
  3. Turn on data: Manage Connections > Mobile Network Options > Data = on; data needs to be turned back on in order for Wi-Fi to work.
  4. Turn on Wi-Fi: Manage Connections > Wi-Fi Network = on.
  5. Search for WIFI connection.

When the Mobile & Data Networks are both turned off, you will not have voice or data access on your device. When Wi-Fi session is complete, ensure you reverse the above steps, and turn the Mobile Network (and data network, if desired) on.

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