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Phone Features

Cisco IP Phones

Commonly used Cisco IP phone features include:

Hold

You are able to place up to two different calls on hold. While on hold, the listener will hear music.

Place a Call on Hold
  1. Press the Hold soft key.
  2. Press the Resume soft key or your Line button to resume call.
Place Second Call on Hold
  1. Place first call on hold.
  2. Press the Hold soft key.
  3. Press the New Call soft key or your Line button.
  4. Press the End Call soft key to end second call.
  5. Press the Resume soft key to return to first call.

Note: Use Navigation button to alternate between the first and second call and press the Resume soft key.

Call Waiting

Allows you to receive a call when you are already on the phone with someone.

  1. When you hear the call waiting beep (single alert) press the Answer soft key (first call goes on hold).
  2. Use the Navigation button to alternate between calls, and press the Resume soft key.
  3. Press the End Call soft key to disconnect the selected caller.

To join calls:

  • Press the Transf soft key to join the two incoming callers and exit call yourself.

or

  • Press the Confrn soft key to join the two incoming callers and yourself in conference call.

Call Forwarding

You can set your phone to forward all your calls to a different phone number.

  1. Press the CFwdALL soft key (2 beeps).
  2. Dial the number to forward calls to.

To deactivate the call forwarding:

  1. Press the CFwdALL soft key (1 beep).

Call Transfer

  1. Press the Transf soft key.
  2. Dial the number.
  3. Press the Transf soft key again to complete the transfer.

Conference Calling (six-way)

  1. While on a call, press the More soft key.
  2. Press the Confrn soft key.
  3. Call the next person.
  4. Press the Confrn soft key.

Repeat as necessary (up to five times).

Redial

  1. Press the Redial soft key.
  2. Speaker for hands-free turns on automatically.

or

  1. Lift handset. 

Call History

Using the phone memory, you can retrieve numbers for missed, received, placed calls.

  1. Press the Directories button.
  2. Use the Navigation button to highlight either missed, received or placed calls.
  3. Press the Select soft key.
  4. Use the Navigation button to scroll through calls.

To dial the number for a missed, received or placed call:

  1. Press the Dial soft key (for internal calls).

or

  1. Press the Edit Dial soft key to add required extra digits to the number (i.e. 9, 1).

For a complete list of Cisco IP Phone features and functions, please refer to the Cisco Unified IP Phone 7965G and 7945G Phone Guide (PDF).

Analog Phones

Analog phone features are activated by using the switch hook (the button in the cradle of the telephone) or via the Link button on enhanced single line telephones. If you attempt to use a feature not assigned to your set, you will hear a fast busy tone.

Access VoiceMail

This feature allows you to access your voice mail without dialling the voice mail access code.

  1. Lift the handset and listen for dial tone.
  2. Dial * then 0 on the telephone keypad.

Place a Call on Hold

Inform the caller that you are placing the call on hold.

  1. Flash the switch hook or press the Link button.
  2. Dial 1 on the telephone keypad; hang up.
Return to a Call on Hold

Pick up the handset and you will be reconnected to the caller. You can leave the receiver off the hook after you have placed the call on hold. To return to the call if you have left the receiver off the hook, flash the switch hook or press the Link button.

Call Forward

This allows you to program your telephone to reroute calls to another telephone number.

  1. Lift the handset and listen for dial tone.
  2. Dial * * and 1 on the telephone keypad; you will receive a confirmation tone.
  3. Enter the number that you want to forward to.
  4. Hang up.

When you are ready to receive calls at your telephone again,

  1. Lift the handset.
  2. Dial * * and 2 on the telephone keypad.
  3. Hang up (making sure that there is a definite disconnection).

You may want to test that your call forwarding is turned off by asking someone to call you.

Call Transfer

To transfer a call:

  1. While engaged in a call, press the Link button.
  2. Listen for dial tone (caller is on hold).
  3. Dial the number you want to transfer the call to; wait for ringing.
  4. The transfer can be completed by hanging up after you hear ringing on the other end or you can stay on the line to announce the call.
  5. The call transfer is completed when you hang up.

If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the caller.

Call Pick Up

Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a phone that is ringing, you may answer the call from your own set.

To pick up a call:

  1. Lift handset; dial * * and 3 on your telephone keypad.
  2. Caller ID appears and the call-waiting tone rings.
  3. Flash the switch hook to answer the call.

If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the caller.

Conference (three-way)

This feature allows you to establish a conference call between yourself and two other parties.

  1. Call the first person with whom you wish to conference.
  2. Press the Link button or flash the switch hook. This will place the first call on hold, and you will hear a dial tone.
  3. Dial the second number that you want to conference with and wait for the person to answer.
  4. Press the Link button or flash the switch hook again; all three callers are now connected.

If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the first call.

Last Number Redial

This feature allows you to redial the number last called.

  1. Lift handset and listen for dial tone.
  2. Dial * then # on your telephone keypad.
  3. The last number that you had dialled will be redialled automatically.

Speed Call

This feature allows you to store frequently called numbers and access them by dialling a single digit code instead of the complete number.

Lift handset and listen for dial tone.
  1. Dial * then a digit from one to nine on your telephone keypad, for example:
                Dial * then 1 to activate speed dial 1
                Dial * then 2 to activate speed dial 2
                Dial * then 3 to activate speed dial 3
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