ITS Unit Plans

ITS unit plans provide information on the ongoing and future activities of the division. The following unit plans are available.

• 2012–2016
• 2008–2012
• 2003–2007
• 1996–1997

External Review of ITS

As part of the external review process in 2010, ITS completed a self-study.

• ITS Self Study (3 MB ) (ITS Staff only)
• ITS Self Study Appendices (812 KB ) (ITS Staff only)

During the review, terms of reference were established, recommendations were received and responses made.

• Terms of reference (311 KB )
• External Reviewers Report (971 KB )
• Management Response (229 KB )
• Chief Information Officer Response (160 KB )
• Provost Response (164 KB )

In addition, ITS has developed an action plan to address the review’s findings and recommendations.

• ITS' 2011 Action Plan in Response to External Review Recommendations (311 KB )

More information about the university review process is available at the Institutional Planning and Assessment web site.

Action Plan for Mobile Service Delivery

• ITS Mobile Action Plan

TechQual+ Survey

As one component of metrics, ITS conducted the TechQual+ survey in February/March 2011. ITS expects to complete the assessment on an annual basis.

• TechQual+ Report 2011 (268 KB )

For additional information on TechQual+, see http://www.techqual.org.