Help Desk Services is dedicated to enhancing the use of technologies for teaching, research and administration. Help Desk Services acts as a single, first point of contact for ITS and is committed to:
- Providing excellent customer service and courteous, responsive technical support.
- Coordinating support efforts with other University groups.
- Fostering an environment which empowers ITS customers to self-help.
- Working closely with past, current and future students, faculty and staff to assist in the effective use of information technologies.
- Providing guidance on, advice about, access to, troubleshooting for and restoration of services in a polite and timely manner.
