IT support services available across campus:

• ICT Help Desk
• College IT Support
• ICT Service Disruptions Communications

ICT Help Desk

The ICT Help Desk provides support for a variety of IT services including, but not limited to:

• Anti-virus software

• E-mail

• File Storage – Folder and Cabinet

• Laptops and Mobile Devices

• Mailing Lists

• Network Services ID (NSID)

• Passwords

• PAWS

• Printing

• UofS Network (Wired, Wireless, VPN)

Click to Chat Support:

Monday-Friday: 8:00 a.m. to 5:00 p.m.

NOTE: For Security reasons, NSID Password Reset Requests will not be done via Click-to-Chat. 
To reset your NSID password, please use the NSID password self-recovery by clicking Forgot your password on the PAWS login page. If you have not provided a mobile number, an alternate Email address or secret questions and answers, please either telephone us or visit one of our in person locations.

Phone Support:

306-966-4817 or 1-800-966-4817 (Toll Free in Canada)

In-person Support in Arts 70:

Monday–Friday: 7:00 a.m. to 5:00 p.m. in Room 70 Arts Building. (Arts 70)

In-person Support in Murray Learning Commons:

In-person Support in Health Sciences Learning Commons:

Monday–Friday: 8:00 a.m. to 5:00 p.m.

E-mail Support

You can also send e-mail to help.desk@usask.ca

Twitter: @ICTHDS_USASK

Web: Help Form

Fax

306-966-6899

College IT Support

The following colleges have IT support information on their websites:

College of Arts and Science

College of Education

College of Engineering

College of Medicine

College of Veterinary Medicine

Department of Computer Science

Edwards School of Business

Students in colleges without a college IT support should contact the ICT Help Desk closest to their area:

• Health Sciences: Health Sciences Learning Commons
• College of Law: Main Library Learning Commons or Arts 70
• College of Kinesiology: For lab related assistance, students in the College of Kinesiology can go to Room 373.1. For other IT help they should go to the Main Library Learning Commons or Arts 70.
• College of Pharmacy and Nutrition: For lab related assistance, students in the College of Pharmacy and Nutrition can go to the College main office. For other IT help they should go to the Main Library Learning Commons.

Service Disruption Communication

The ICT Help Desk will notify other participating U of S Colleges and Administration IT Support Units of any major service outages using the following ICT Services Disruption Notification Process.

Other U of S IT Support Units, who want to be included in these communications, are welcome to subscribe to ict_alerts .