ICT schedules monthly maintenance windows for applying operating system security, performance and stability updates. These maintenance windows are scheduled from 10:00 PM to 2:00 AM, typically the second or third Wednesday of the month.

During these maintenance windows, ICT-provided services are unavailable including, but not limited to:

• PAWS
• Blackboard
• Email, including Exchange, mailing lists, and access to voicemail via Exchange
• SiRIUS & UniFI (Banner)
• File services (Cabinet, Jade, Bermuda, TangoWeb (SSAM/gsis), WinWeb (FMD))
• Print services (Green, CPAS)
• Database hosting (Oracle & MS-SQL)
• U-Who
• U-Friend
• Web Services (Cascade, www, homepage)
• MITS
• CAS
• E-valuation (SEEQ)
• Wiki (Confluence)
• QuestionMark Perception (QMP)
• CVMS
• Matterhorn Lecture Capture

Note: Development and test environments for the aforementioned services are patched before the main systems are done, typically the Tuesday before.

Services that arrange downtimes independent of this schedule are:

• About-Us (HR system)
• Network
  
  

Note: To help with end of term work, limited scheduled maintenance is conducted in December and April. The limited maintenance does not interrupt PAWS or U of S Course Tools (Blackboard) which continue to operate during these times.

Non-Exchange email, SiRIUS, UniFi are also unaffected during limited scheduled maintenance.

During limited scheduled maintenance, the following services will be unavailable:

• Exchange Email
• File services (Cabinet, Jade, Bermuda, TangoWeb (SSAM/gsis), WinWeb (FMD), Datashare)
• Print services (Green, CPAS)
• Database hosting (SQL server only)