When placing a repair call to ICT Tech Services, you are encouraged to have as much information as possible about the equipment and the problem at hand such as:

• the Make/Model of the equipment in question
• the Warranty status
• the Serial number
• a description of the problem (write down the error code if one appears)
• your location and e-mail and sometimes a password will be needed*
• the names and location of specific data (if not all data is needed for data recovery)

Providing this information can help the technician to resolve the problem in a timely manner.

For your convenience please use the forms below for completing your request:

Work Order Request Form - PDF

Work Order Request Form - Word

Warranty Computer Repairs

Please note that Manufacturer warranties cover faults in original hardware only. Customer initiated hardware additions and software issues are not covered by manufacturer warranties. A part must be diagnosed as defective and be replaced by an authorized technician in order for it to be covered under a manufacturer warranty. Having work done by a non-authorized technician will void your warranty.

Sometimes, it can be hard to determine whether a problem is due to software or hardware. When the outcome turns out to be software, then the time spent on both the diagnoses and repair is chargeable time.

Warranty service is available for products from the following manufacturers:

• IBM/Lenovo - all desktops, laptops, servers*
• Apple - desktops, laptops, servers* (excludes iPods - contact Apple)
• Toshiba - all laptops
• HP/Compaq - all Commercial/Professional desktops and laptops (i.e. non consumer models only)
• Aopen - desktop Computers

Please note: Warranty hard drive replacements do not include the labour to install/replace Operating Systems. It is extremely important that the customer supplies the Operating System Software and Applications CDs.

Issues not covered under warranty include but are not limited to:

• Data Recovery
• Data Backup
• Data Transfer
• Operating System Reinstalls
• Corrupted Files
• Any End User Damage to the equipment such as drops, spills, excessive tension on adapters

Manufactures offer a limited warranty with the purchase of their equipment. The length of standard consumer warranties can vary from 90 days to three years. Some manufacturers offer extended warranties at additional cost. Additional warranty can sometimes be purchased even after the original sale is complete. It is important for consumers to be aware of the content of the warranty and what it entitles.

Members of the University community who suspect a software problem are encouraged to check with the ICT Help Desk or their local IT support staff about the nature of the problem before bringing their equipment to ICT Tech Services. Fees may still apply if you contact the Help Desk depending on the level of service the request requires.

Non-Warranty Computer Repairs

Once warranties have expired, ICT also does non-warranty repair for:

• IBM/Lenovo - all desktops, laptops, servers*
• Apple - desktops, laptops, servers* (excludes iPods - contact Apple)
• Toshiba - all laptops
• HP/Compaq - all Commercial/Professional desktops and laptops (i.e. non consumer models only)
• Aopen - desktop Computers

In addition non-warranty, best-effort repair work (subject to part availability) is available for the following brands of computers:

• Dell
• Sony
• Acer
• Generic Brands/Clones

If you have questions about your particular product(s), please Contact ICT Tech Services.