BBLearn users can obtain help from the following:
Additional information is available in the instructor start of term procedures.
ICT Help Desk
Contact the ICT Help Desk for assistance with everything up to and including getting successfully logged into your course. This includes assistance with:
- properly configuring your web browser
- adding and configuring browser plug-ins
- network connectivity problems
- forgotten usernames or passwords
Instructors
Once you have successfully logged into a course, any further assistance should be obtained from your course instructor. If necessary, your instructor will contact ICT for further assistance. Examples of when you would contact your instructor include:
- You find a broken link in the course.
- You find problems in course content, including things like spelling mistakes or information that is confusing.
- You have concerns regarding the wording of assignments or quiz questions.
- The instructor says something is in the course (content, quiz, assignment) and you cannot find it.
- You have questions about the course content, class times, or other course specific information.
- You have problems using a specific tool, like the discussion forum, chat, assignments, quizzes, etc.
- You do not agree with marks assigned to you and wish to dispute them.
BBLearn Help
Instructors and Students: The Help tab within the BBLearn system contains various types of help. You will find help documents, videos, common FAQs, Tips & Tricks and links to the BBLearn Online User Guide. and the BBLearn Online Instructor Guide.
Introduction to BBLearn for Students
A student tutorial (FALL, 2011) for BBLearn is available at bblearn.usask.ca on the My Courses tab in the module entitled "Other Courses / Organisations" AND on the Technical Help page in the module entitled "Tutorials for Students".
Introduction to BBLearn for Instructors
An instructor tutorial (FALL, 2011) for BBLearn is available at bblearn.usask.ca on the My Courses tab in the module entitled "Other Courses / Organisations" AND on the Technical Help page in the module entitled "Tutorials for Instructors".
ICT Training Courses
ICT Training Services offers many free online and in-person training courses related to BBLearn, U of S Course Tools and other products. See the following resources:
Report a Problem
If you are having difficulty with BBLearn that none of the above were able to resolve, please use our report a problem form to let us know.
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