Due to their immediate but distributed nature, it is very difficult to provide timely troubleshooting and support for conferencing events should problems arise. Participants in video or web conferences are usually geographically separated from campus, are often on their own with no access to local support staff and usually need very timely support results.
One way to try to mitigate these difficulties is to provide information regarding your event to the ICT conferencing support team in advance of your event. In that way, the ICT Help Desk can provide informed troubleshooting and support for your remote participants without there being any delays resulting from having to contact event organizers or instructors.
To "pre-register" your event or class, at least a week in advance of your event you can contact the ICT Help Desk at 966-4817 or via email at firstname.lastname@example.org with the following information:
Your Contact Information
Your name, NSID and a telephone number you can be reached at during the event
Date(s), time(s) and projected duration of the event or course.
Participant Information (If possible)
Names and contact phone numbers for participants, if you have them in advance
Any contact information you may have for ICT support staff at participants' locations
Other Details that may impact your event
The event is being held in conjunction with a face-to-face seminar or conference