Due to their immediate but distributed nature, it is very difficult to provide timely troubleshooting and support for conferencing events should problems arise. Participants in video or web conferences are usually geographically separated from campus, are often on their own with no access to local support staff and usually need very timely support results.
One way to try to mitigate these difficulties is to provide information regarding your event to the ITS conferencing support team in advance of your event. In that way, the ITS Help Desk can provide informed troubleshooting and support for your remote participants without there being any delays resulting from having to contact event organizers or instructors.
To "pre-register" your event or class, at least a week in advance of your event you can contact the ITS Help Desk at 966-4817 or via email at help.desk@usask.ca with the following information:
Your Contact Information
Your name, NSID and a telephone number you can be reached at during the event
Event Information
Date(s), time(s) and projected duration of the event or course.
What service/tool you are using (Video Conferencing, Adobe Connect, Elluminate Live, Skype, WebEx).
The name of the event or class.
Physical location the event or class is originating from (eg, what room on campus)
Any connection information you have for the event. For example:
- The dial string or host name of the video conferencing unit
- The URL for the Adobe Connect/Elluminate Live!WebEx Meeting Room
- The Skype account name you will be using
Participant Information (If possible)
Names and contact phone numbers for participants, if you have them in advance
Any contact information you may have for IT support staff at participants' locations
Other Details that may impact your event
For example:
The event is being held in conjunction with a face-to-face seminar or conference
