On Campus Reflector
System Name: UofSTest: ITS
Dial String: mirror.usask.ca
MAX Bandwidth: 4MB
CodecType: Sony PCS-XG55 with HD Camera
Location: UofS
Notes: The camera is
pointed at local screen, this enabled you to see what someone connected to you would see.
Off campus : Third Party Reflectors
System Name: VTCTest: Produced by Gary
Miyakawa
Dial String:
71.14.2.158
MAX Bandwidth:
Unknown
CodecType: Polycom
HDX 9004
Location: US
Notes: VTCTest not
only checks video and audio [in both directions] it also checks for H.239 (Dual
Video) and offers a call back feature
System Name: VTCTest: Produced by Gary
Miyakawa
Dial String:
71.14.2.157
MAX Bandwidth:
Unknown
CodecType: Polycom
HDX 9004
Location: US
Notes: VTCTest not
only checks video and audio [in both directions] it also checks for H.239 (Dual
Video) and also offers a call back
System Name: VTCTest Digital Video Loopback:
Produced by Gary Miyakawa
Dial String:
71.14.2.154
MAX Bandwidth:
Unknown
CodecType:
LifeSize Team ver 4.1.1
Location: US
Notes: Digital
Video Loopback
Off campus : Manufacturer Supplied Reflectors
System Name: Tandberg : Canada Video Loopback
Dial String:
66.46.203.226
MAX Bandwidth:
Unknown
CodecType:
Cisco/Tandberg
Location: Canada
Source: http://www.tandberg.com/support/video-conferencing-online-services.jsp
Troubleshooting
Step 1: Ensure
you have followed the best practices for videoconferencing. For example, simply updating
the software on your unit to the most recent version can eliminate many
problems. If you contact ITS or
EMAP for help this is usually one of the first questions we will ask. Also check the manufacturer websites
below for the most current version of software for your unit.
Step 2: See our troubleshooting guide for more troubleshooting options
Step 3: When
using the reflector sites, always use multiple test sites and make sure you
contact both the on campus test site and a number of off-campus test
sites. This will help narrow down
any problems that might occur.
Keep notes regarding what works and what doesn’t. For example, if you try only one test site and cannot connect to it, we don’t
know if it is a problem with that test site, an incompatibility between your
unit and the test site unit or a network issue.
Step 4: Once you have gone through the steps
above, if you are still having problems please Contact Us.
