Unable to hear participants
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- Have the far-end unmute.
- Increase the volume using the Video equipment (Sony/Polycom/Tandberg) remote control
- Increase the volume on the monitor. Volume level on the monitor should be at the halfway point and the video system remote should be used to control volume levels.
- Move microphone closer to the person speaking.
- Check the microphone connections.
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| Echo over conference (echos usually result when a microphone at a site picks up the sound from a speaker at the same site) |
- If your location hears the echo, then one of the other locations will be the cause of the echo.
- Ensure that the microphones are at least 36 inches away from the incoming audio source.
- If your location has multiple microphones, please mute the ones that are not being used.
- Have participants check the volume levels and turn down if needed.
- Have participants mute microphone when not speaking.
- Use headsets or ear buds if possible
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The monitor is blank
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- Power on the monitor.
- Verify correct video source is selected on the monitor.
- Reboot the videoconferencing unit and watch to see if system welcome screen appears on the monitor, if not you may need to check the cables connecting your videoconferencing unit to your monitor.
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| Blue image on monitor. |
- A blue screen typically indicates that an alternate video source has been selected on your monitor such as a dvd player or document camera which is not available or not powered on.
- If the blue screen is on the local, or near-end, verify that the correct local video source has been selected.
- If the blue screen is being sent by the far-end participant’s system, have them verify that they have the correct video source selected for transmission.
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Frozen / Still Image
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- Press the camera button on video system remote and select the primary camera as source.
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Poor picture quality.
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- For most current videoconferencing systems, have participants press the zoom button on the video system remote to allow the autofocus camera to focus on the person(s) speaking.
- If image is washed out please adjust room lighting and verify that all window coverings have been adjusted accordingly. Sunlight tends to overpower room lighting.
- Ensure that your internet connection is providing sufficient speed/bandwidth to maintain desired quality.
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| Picture in Picture (PIP) display is visible |
- Press PIP button on video system remote to display PIP window. If PIP window does not appear please verify that the PIP option has been enabled in the video system menu
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| Unable to connect to test site x |
- Ensure that network connection is active
- Ensure that dialing string, IP address or host name provided for the test site is entered correctly
- Ensure that the test site is available/try a second test site.
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| Problems sending computer screen as the signal |
- Sony-Polycom known incompatabilities.
- Resolution problems.
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