Suspect e-mail is held as quarantined spam for review. The U of S Spam filter process works by “scoring” each piece of e-mail and routing the mail based its score. The more “spam-like” the higher it scores. High scoring e-mail is quarantined until it is deleted or released by the user. Low scoring e-mail is delivered to your inbox.
Releasing Quarantined Spam
Releasing Quarantined Spam for Windows
To release only some of the messages in the digest click on each message's ID and send the automatically created reply message.
To release all messages listed in the quarantine digest, send a reply to the digest message and those messages will be automatically sent to your inbox.
Releasing Quarantined Spam for Macintosh
- Select the Digest that contains all the messages you want to retrieve.
- Press the Forward button from OS X Mail's commands.
- Find the Reply-To Address in the Digest from the forwarded message that appears in OS X Mail's Forward-To Window.
- Highlight the entire address and choose "Edit."
- Choose "Copy."
- Click in the empty "To" field and choose "Edit."
- Choose "Paste" to copy the Reply-To Address into the "To" field.
- Press the Send button from OS X Mail's commands to send your request to release the quarantine messages.
Your messages will be sent from quarantine to your inbox.
