If you encounter an issue related to the changeover to the U of S Email and Calendar service, please review the list of known issues below and then contact your local departmental IT support or the ICT Help Desk for assistance.
Issue Number: 1
Date Reported: September 2011
Status: Fixed
Description:
Email folder names and subject lines written using foreign character sets display as garbled characters after migration.
Solution or Workaround:
The migration software vendor (Transend) has provided updated software that has fixed this issue (at least for the 58 languages that we've been able to test using Google Translate)
Issue Number: 2
Date Reported: November 25, 2011
Status: Fixed
Description:
Some email messages with foreign character sets used in the body of the message are migrated with additional garbled characters at the end of the body of the message.
Solution or Workaround:
The migration software vendor (Transend) has provided updated software that has fixed this issue.
Issue Number: 3
Date Reported: November 25, 2011
Status: Fixed
Description:
PAWS Calendar events that use foreign character sets display as garbled characters after migration.
Solution or Workaround:
The migration software vendor (Transend) has advised us to use the /UTF8 qualifier which correctly decodes the foreign character set calendar events.
Issue Number: 4
Date Reported: November 25, 2011
Status: Fixed
Description:
PAWS Calendar events that are flagged as 'Not Busy' appear as 'Busy' after migration.
Solution or Workaround:
The migration software vendor (Transend) has provided updated software that has fixed this issue.
Issue Number: 5
Date Reported: November 25, 2011
Status: Fixed
Description:
PAWS address book entries that do not have both a first name (or Given Name) and a last name (or Surname) are not imported during the migration.
Solution or Workaround:
The migration software vendor (Transend) has provided updated software that has fixed this issue.
Issue Number: 6
Date Reported: November 30, 2011
Status: Fixed
Description:
PAWS address book entries for Groups are not migrated.
Solution or Workaround:
The migration software vendor (Transend) has provided updated software that has fixed this issue.
Issue Number:7
Date Reported: December 12, 2011
Status: Fixed
Description:
Task entries in PAWS calendars are not migrated and sometimes result in an 'Errors' status for the migration.
Solution or Workaround:
The migration software vendor (Transend) has provided updated software that has fixed this issue. Migrations starting December 19th will include Tasks. Users migrated previous to December 19th who wish to have their Tasks migrated can contact the ICT Help Desk to request this.
