Server Status

Servers are occasionally unavailable due to maintenance and repair. You can check the E-mail Server Status page to see if the e-mail server is operating normally.

PAWS Help

If you are using PAWS to access your e-mail, see the PAWS FAQ webpage for information specific to PAWS.

Webmail Help

The Webmail section provides troubleshooting and support information specific to Webmail.

Exchange Help

The Exchange section provides support information specific to Exchange.

Reporting E-mail Problems and Abuse

There are a number of situations where you want to display all of the headers of an e-mail message. If you are reporting delayed delivery of e-mail then the headers contain a detailed log of each server that handled the message. Unwanted or abusive e-mail contains a record of who sent it and how, and not always in the way that the sender claimed.

When forwarding an unwanted or abusive e-mail to the ITS Help Desk it is very important that you include all of the header information. The following are instructions to submit the header information to help.desk@usask.ca:

Apple Mail

1. Open the message that you want to see all headers.
2. Under the view menu of Apple Mail select Message then select long headers (shortcut is: Command-Shift-H)
3. The source of message will now appear. To send the information, press forward button, enter the address help.desk@usask.ca and press "Send."

Microsoft Outlook

1. Right click on the desired message, and select "Options."
2. The full headers will be dispalyed in the field labelled "Internet Headers."
3. "Click and drag" your mouse to highlight the contents. With the contents still selected press Ctrl+c to "copy" the selection.
4. Within the new e-mail place the cursor in the body (content) and press Ctrl+v to "paste."
5. Enter the address help.desk@usask.ca and press "Send."

Microsoft Outlook Express

Outlook Express will include the full headers if you forward the message as an attachment, but the recipient might not be able to read them.

1. Open a blank e-mail message.
2. Enter the address help.desk@usask.ca in the address field.
3. Open the message that you want to see all headers.
4. Click the "File" menu.
5. Select "Properties."
6. Click "Details."
7. "Click and drag" your mouse to highlight the contents. With the contents still selected press Ctrl+c to "copy" the selection.
8. Within the new e-mail place the cursor in the body (content) and press Ctrl+v to "paste."
9. Press "Send."

Netscape and Thunderbird

1. Open a blank e-mail message.
2. Enter help.desk@usask.ca in the address field.
3. Open the message that you want to see all headers.
4. Press "Ctrl+u"
5. The source of the message will open in Window's Notepad program.
6. Within Notepad, "click and drag" your mouse to highlight the contents. With the contents still selected press Ctrl+c to "copy" the selection.
7. Within the new e-mail place the cursor in the body (content) and press Ctrl+v to "paste."
8. Press "Send."

PAWS

1. Login to PAWS.
2. Open the PAWS E-mail Center.
3. Select the "Options" tab.
4. Click "Display Settings."
5. Locate "Message Headers" and choose "All."
6. Click Ok.