Server Status

Servers are occasionally unavailable due to maintenance and repair. You can check the Email Server Status page to see if the email server is operating normally.

Outlook Web App (PAWS Email and Calendar) Help

If you are using Outlook Web App (or clicking on the PAWS Email and Calendar icon) to access your email, see the OWA FAQ webpage for information specific to Outlook Web App.

Reporting E-mail Problems and Abuse

There are a number of situations where you want to display all of the headers of an e-mail message. If you are reporting delayed delivery of e-mail then the headers contain a detailed log of each server that handled the message. Unwanted or abusive e-mail contains a record of who sent it and how, and not always in the way that the sender claimed.

When forwarding an unwanted or abusive e-mail to the ICT Help Desk it is very important that you include all of the header information. The following are instructions to submit the header information to help.desk@usask.ca:

Apple Mail

1. Open the message that you want to see all headers.
2. Under the view menu of Apple Mail select Message then select long headers (shortcut is: Command-Shift-H)
3. The source of message will now appear. To send the information, press forward button, enter the address help.desk@usask.ca and press "Send."

Microsoft Outlook 2010

1. Double click on the desired message to view the message in its own window
2. Click on File and then Properties
3. The full headers will be dispalyed in the field labelled "Internet Headers."
4. "Click and drag" your mouse to highlight the contents. With the contents still selected press Ctrl+c to "copy" the selection.
5. Within the new e-mail place the cursor in the body (content) and press Ctrl+v to "paste."
6. Enter the address help.desk@usask.ca and press "Send."

Microsoft Outlook Express

Outlook Express will include the full headers if you forward the message as an attachment, but the recipient might not be able to read them.

1. Open a blank e-mail message.
2. Enter the address help.desk@usask.ca in the address field.
3. Open the message that you want to see all headers.
4. Click the "File" menu.
5. Select "Properties."
6. Click "Details."
7. "Click and drag" your mouse to highlight the contents. With the contents still selected press Ctrl+c to "copy" the selection.
8. Within the new e-mail place the cursor in the body (content) and press Ctrl+v to "paste."
9. Press "Send."

Netscape and Thunderbird

1. Open a blank e-mail message.
2. Enter help.desk@usask.ca in the address field.
3. Open the message that you want to see all headers.
4. Press "Ctrl+u"
5. The source of the message will open in Window's Notepad program.
6. Within Notepad, "click and drag" your mouse to highlight the contents. With the contents still selected press Ctrl+c to "copy" the selection.
7. Within the new e-mail place the cursor in the body (content) and press Ctrl+v to "paste."
8. Press "Send."

Outlook Web App

1. Log on to campus.usask.ca
2. Double click on the message from the list of messages to open it in its own window.
3. At the top of the window, click on the "Message Details" icon (looks like an open envelope with a piece of paper)
4. Click in the "Internet Mail Headers" text box.
5. Press Ctrl + A to select all of the text under "Internet Mail Headers"
6. Press Ctrl + C to copy it.
7. Close the Message Details window
8. Click on "Forward" and click on the message body.
9. Press Ctrl + V to paste the Internet Mail Headers into the body of the message.
10. Enter help.desk@usask.ca in the "To" field and click on "Send"

Troubleshooting documentation for Webmail and the old U of S Email Service is still available.