CPAS does not give refunds for unused credit in your account but you can transfer funds to the account of another person who uses CPAS by using the CPAS channel in PAWS.

Reimbursements will be provided for the cost of pages printed based on the guidelines below. In all cases, the pages which were printed must be presented to the support person. If you are reimbursed, the pages will not be returned.

Reimbursements will be given for problems attributed to the workstation or printing system. Some examples include:

• Out of toner
• Smudged pages
• Torn or wrinkled pages
• Paper jams
• Problems that can be attributed to the software on the workstation

Reimbursements will not be given for problems attributed to the individual. Some examples include:

• Printing the wrong document
• Printing an entire document instead of certain pages
• Printing multiple copies by accident

Support personnel can use their discretion in situations where the cause is not clear. Some examples include:

• The individual appears to have set everything up right but pages did not print as expected
• Printing N-Up does not work as expected