The Cisco IP phones have a large number of features and functions. Commonly used features and functions include:

• Hold
• Call Waiting
• Call Forwarding
• Call Transfer
• Conference Calling
• Redial
• Call History (missed, received and placed calls)
• Internal Directory Search

For a complete list of phone features and functions, please refer to:

• 7940 and 7960 Quick Reference Brochure
• 7942 and 7962 Quick Reference Brochure
• 7960 Phone Guide
• 7961 Phone Guide
• 7941 Phone Guide
• 7942 and 7962 Phone Guide

Hold

You are able to place up to two different calls on hold. While on hold, the listener will hear music.

Place a Call on Hold

1. Press Hold soft key.
2. Press Resume soft key or your Line button to resume call.

Place Second Call on Hold

1. Place first call on hold.
2. Press Hold soft key.
3. Press New Call soft key or your Line button.
4. Press End Call soft key to end second call.
5. Press Resume soft key to return to first call.

Note: Use Navigation button to alternate between the first and second call and press Resume soft key.

Call Waiting

Call waiting allows you to receive a call when you are already on the phone with someone.

1. When you hear call waiting beep (single alert).
2. Press Answer soft key (first call goes on hold).
3. Use Navigation button to alternate between calls, and press Resume soft key.
4. Press End Call soft key to disconnect the selected caller.

To join calls:

• Press Transf soft key to join the two incoming callers and exit call yourself.

or

• Press Confrn soft key to join the two incoming callers and yourself in conference call.

Call Forwarding

You can set your phone to forward all your calls to a different phone number.

1. Press CFwdALL soft key (2 beeps).
2. Dial number to forward calls to.

To deactivate the call forwarding:

1. Press CFwdALL soft key (1 beep).

Call Transfer

You can easily transfer a call to another person.

1. Press Transf soft key.
2. Dial number.
3. Announce call transfer (optional).
4. Press Transf soft key again to complete the transfer.

Conference Calling (six-way)

The Cisco IP phone has the capability of managing a conference call with you and up to five other phones.

1. While on a call, press More soft key.
2. Press Confrn soft key.
3. Call the next person.
4. Press Confrn soft key.

Repeat as necessary (up to five times).

Redial

You can easily redial the last number you called from your phone.

• Press Redial soft key.
• Speaker for hands-free turns on automatically.

or

• Lift handset.

Call History (missed, received and placed calls)

Using the phone memory, you can retrieve numbers for missed, received, placed calls.

1. Press Directories button.
2. Use the Navigation button to highlight either missed, received or placed calls.
3. Press Select soft key.
4. Use the Navigation button to scroll through calls.

To dial the number for a missed, received or placed call:

• Press Dial soft key (for internal calls).

or

• Press Edit Dial soft key to add required extra digits to the number (i.e. 9, 1).

Internal Directory Search

The U of S phone directory can be searched using your phone.

1. Press Directories key.
2. Use the Navigation button to scroll to Corporate Directory.
3. Press Select soft key.
4. Enter first or last name using dial pad (keep pressing a number key to toggle between letters; use « soft key to backspace and delete a letter).
5. Press Search key.
6. Use the Navigation button to highlight the name of the person you wish to call.
7. Press Dial soft key.