Analog single line phones and devices (for example, fax machines and modems) have a variety of features and functions. Your telephone line may be assigned some or all of the features available. Those provided on your line have been selected to reflect your basic telephone needs. Please note these instructions vary from analog services delivered over the legacy telephone network.

Phone features are activated by using the switch hook (the button in the cradle of the telephone) or via the Link button on enhanced single line telephones. If you attempt to use a feature not assigned to your set, you will hear a "fast busy" tone. Please contact ICT Telephone Services if you are unsure what features your telephone has been assigned.

• Access Voice Mail
• Call Hold
• Call Forward
• Call Transfer
• Call Pick Up
• Conference (three-way)
• Last Number Redial
• Speed Call

Access Voice Mail

This feature allows you to access your voice mail without dialling the voice mail access code.

1. Lift the handset and listen for dial tone.
2. Dial * then 0 on the telephone keypad.

Call Hold

This feature allows you to place a call on hold.

Place a Call on Hold

Inform the caller that you are placing the call on hold.

1. Flash the switch hook or press the Link button.
2. Dial 1 on the telephone keypad; hang up.

Return to a Call on Hold

Pick up the handset and you will be reconnected to the caller. You can leave the receiver off the hook after you have placed the call on Hold. To return to the call if you have left the receiver off the hook, flash the switch hook or press the Link button.

Call Forward

This allows you to program your telephone to reroute calls to another telephone number.

1. Lift the handset and listen for dial tone.
2. Dial * * and 1 on the telephone keypad; you will receive a confirmation tone.
3. Enter the number that you want to forward to.
4. Hang up.

When you are ready to receive calls at your telephone again,

1. Lift the handset.
2. Dial * * and 2 on the telephone keypad.
3. Hang up (making sure that there is a definite disconnection).

You may want to test that your call forwarding is turned off by asking someone to call you.

Call Transfer

This feature provides both announced and unannounced Call Transfer calls within the University system.

To transfer a call:

1. While engaged in a call, press Link button.
2. Listen for dial tone (caller is on hold).
3. Dial the number you want to transfer the call to; wait for ringing.
4. The transfer can be completed by hanging up after you hear ringing on the other end or you can stay on the line to announce the call.
5. The call transfer is completed when you hang up.

If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the caller.

Call Pick Up

Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a phone that is ringing, you may answer the call from your own set.

To pick up a call:

1. Lift handset; dial * * and 3 on your telephone keypad.
2. Caller ID appears and the call-waiting tone rings.
3. Flash the switch hook to answer the call.

If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the caller.

Conference (three-way)

This feature allows you to establish a conference call between yourself and two other parties.

1. Call the first person with whom you wish to conference.
2. Press the Link button or flash the switch hook. This will place the first call on hold, and you will hear a dial tone.
3. Dial the second number that you want to conference with and wait for the person to answer.
4. Press the Link button or flash the switch hook again; all three callers are now connected.

If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the first call.

Last Number Redial

This feature allows you to redial the number last called.

1. Lift handset and listen for dial tone.
2. Dial * then # on your telephone keypad.
3. The last number that you had dialled will be redialled automatically.

Speed Call

This feature allows you to store frequently called numbers and access them by dialling a single digit code instead of the complete number. The speed call list will allow up to 9 numbers to be stored. You will need to preset the speed call commands using the Cisco Call Manager web application. Please contact ICT Telephone Services for details.

Speed Call - How to call a stored number

1. Lift handset and listen for dial tone.
2. Dial * then a digit from one to nine on your telephone keypad, for example:
               Dial * then 1 to activate speed dial 1
               Dial * then 2 to activate speed dial 2
               Dial * then 3 to activate speed dial 3