Your telephone set may be assigned some or all of the features available. Those provided on your set have been selected to reflect your basic telephone needs. If you attempt to use a feature not assigned to your set, you will hear a "fast busy" tone. Please contact ICT Telephone Services if you are unsure what features your telephone has been assigned.
Call Park
This feature allows you to place a call on hold and retrieve it from any telephone set within the system. After you have parked the call, you can still place and receive calls.
Call Park for Phone Equipped with Digit Display
- Press the Call Park button.
- Record the call park number that appears on your display.
- Press the Call Park button again.
- The call is stored to the call park number that was on your display.
Call Park for Phones without Digit Display
- Press Call Park button.
- Dial the telephone number that you want to park the call on and hang up.
To retrieve a parked call, lift the handset and listen for dial tone, then dial 3072 and the number for the parked call.
Call Transfer
This feature provides both announced and unannounced Call Transfer calls within the University system.
- Press Transfer button and listen for 3 beeps and dial tone.
- Dial the number that you want to transfer to and wait for the ring.
- The transfer can be completed by pressing the Transfer button after you hear ringing on the other end, or you can stay on the line to announce the call.
- The transfer is completed when you press the Transfer button. (If you get a busy signal or a ring-no-answer, press the line button to return to the original caller).
Call Forward
This allows you to program your telephone to reroute calls to another telephone number.
To forward your calls elsewhere:
- Press the Call Forward button. A black triangle will flash beside the button.
- Dial the number that you want to forward your phone to.
- Press the Call Forward button again; the black triangle becomes steady.
When you are ready to receive your calls again, simply press the Call Forward button. The black triangle disappears.
Call Pick Up
Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a telephone that is ringing, you may answer the call from your own set.
To answer a call, lift the handset and press the Call Pick-up key. The call is brought to your phone.
Conference (six-way)
This feature allows you to establish a conference call between yourself and five other parties.
- Call the first person with whom you wish to conference.
- Press the Conference button. This will place the first call on hold, and you will hear a dial tone.
- Dial the second number that you want to conference with and wait for the person to answer.
- Press the Conference button again; all three callers are now connected.
- Repeat steps 2-4 to add up to five people. (If you get a busy signal or a ring-no-answer, press the line button to return to the original caller).
Ring Again
If after dialing a "966" number, you receive a busy signal, you may activate the Ring Again feature. After you have activated the feature your telephone will ring as soon as the number becomes free.
YYou have dialed a "966" number and received a busy signal. Press the Ring Again key. Black triangle beside Ring Again key comes on steady; hang up. You are notified when a busy number comes free by a buzz tone and flashing black triangle. Lift the handset and listen for dial tone. Press the Ring Again key; the number will be automatically dialed.
Last Number Redial
This feature allows multi-line set users to redial the last number dialed.
Lift the handset and press a DN key. The last number you dialed will be redialed.
Auto Dial or Stored Number Redial
This feature lets you store and then automatically dial frequently called telephone numbers.
How to Store a Number
- Press the Auto Dial or Redial button; lamp flashes.
- Dial the telephone number to be stored and press the auto dial or redial button again.
- The black triangle beside the Auto Dial key goes out.
How to Use Auto Dial or Redial
- Lift the handset and listen for dial tone.
- Press the appropriate Auto Dial or Redial button; the stored number will be automatically dialed.
Speed Call
This feature allows you to store frequently called numbers and access them by dialing a two digit code instead of the complete number. The speed call list usually will allow up to 30 numbers to be stored. A speed call list is usually controlled by one telephone, which has the ability to program and make changes to the list and which can be used by other speed call users in the group.
Speed Call Controller – How to Store a Number
- Press the Speed Call button; black triangle beside button flashes.
- Dial the 2 digit code and the telephone number to be stored (remember to include the "9", if off-campus).
- Press the Speed Call button again; black triangle disappears.
- Repeat these steps for each entry.
Speed Call User – How to Call a Stored Number
- Lift handset and press Speed Call button.
- Dial the 2 digit code associated with the number you want to call.
- The number is automatically dialed.
Dial Intercom
Telephones may be arranged into dial intercom groups. This feature allows you to call another set in your dial intercom group by dialing a one or two digit code.
- Pick up the handset and press the Intercom key.
- Dial a one or two digit code for the phone you are calling. If the person you are calling has a Ring option, you will hear a ring back.
- Wait for the person to answer; you are then connected.
Display
This feature allows you to see information about your current call and the features that are being used. It also allows you to erase displayed numbers (i.e. Auto dial numbers), restore an original number lost while using a feature, and show you the identity of callers. You can also use it to check the numbers stored in certain features (i.e. Speed Call lists).
Press the Display button; then press the feature or line button.
