Nortel single line phones have a variety of features and functions. Your telephone set may be assigned some or all of the features available. Those provided on your set have been selected to reflect your basic telephone needs.
Phone features are activated by using the switch hook (the button in the cradle of the telephone) or via the Link button on enhanced single line telephones. If you attempt to use a feature not assigned to your set, you will hear a "fast busy" tone. Please contact ICT Telephone Services if you are unsure what features your telephone has been assigned.
This feature allows you to place a call on hold.
Place a Call on Hold
Inform the caller that you are placing the call on hold.
Periodic ringing will remind you that the call is still on hold.
Return to a Call on Hold
Pick up the handset and you will be reconnected to the caller. You can leave the receiver off the hook after you have placed the call on Hold. To return to the call if you have left the receiver off the hook, flash the switch hook or press the Link button.
This feature allows you to place a call on hold and retrieve it from any telephone set within the system. After you have parked the call, you can still make or receive calls.
To park a call:
To retrieve a parked call:
This feature informs you-while you are on a call-that a second call is waiting. The second party hears normal ringing. You may answer the second call without terminating your first call.
You can alternate between the two calls as often as you want.
This allows you to program your telephone to reroute calls to another telephone number.
When you are ready to receive calls at your telephone again,
If after dialling # and 1 you get a dial tone again and then hang up, the telephone system will automatically call forward your set to the last number that your phone was call forwarded to. To avoid this, it is very important to repeat the # and 1 procedure until you hear complete silence.
You may want to test that your call forwarding is turned off by asking someone to call you.
This feature provides both announced and unannounced Call Transfer calls within the University system.
To transfer a call:
If you get a busy signal or a ring no answer, flash the switch hook or press the link button to return to the caller.
Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a phone that is ringing, you may answer the call from your own set.
To pick up a call:
1. Lift handset and listen for dial tone.
2. Dial 303 and the call will be brought over to your telephone.
This feature allows you to establish a conference call between yourself and two other parties.
If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the caller.
If after dialling a DN you receive a busy signal, you may activate the Ring Again feature. The system will notify you when the line becomes free and redial the number for you automatically.
You are notified by short bursts of ring when busy number comes free. Lift the handset and the system will automatically dial the number.
If you wish to cancel Ring Again before you have been notified that busy phone is free, lift handset and listen for dial tone. Dial 302 and hang up.
This feature allows you to redial the number last called.
Lift the handset and listen for dial tone. Dial 3089; the last number that you had dialed will be redialed automatically.
This feature allows you to store frequently called numbers and access them by dialing a two digit code instead of the complete number. The speed call list usually will allow up to 30 numbers to be stored. A speed call list is usually controlled by one telephone, which has the ability to program and make changes to the list and which can be used by other speed call users in the group.
Speed Call Controller - How to store a number.
- Lift handset and listen for dial tone.
- Dial # and 2; listen for 3 beeps and dial tone.
- Dial the 2 digit code and the telephone number to be stored (remember to include the "9", if off campus).
- Hang up; repeat these steps for each entry.
Speed Call User - How to call a stored number
- Lift handset and listen for dial tone.
- Dial # and 3, then the 2 digit code associated with the number you want to call.
- The number is automatically dialled.
Use the Stored Number Redial feature to store a phone number and dial by using a 4-digit code.
To store a number:
To use a stored number: