Nortel single line phones have a variety of features and functions. Your telephone set may be assigned some or all of the features available. Those provided on your set have been selected to reflect your basic telephone needs.
Phone features are activated by using the switch hook (the button in the cradle of the telephone) or via the Link button on enhanced single line telephones. If you attempt to use a feature not assigned to your set, you will hear a "fast busy" tone. Please contact ICT Telephone Services if you are unsure what features your telephone has been assigned.
Permanent Hold
This feature allows you to place a call on hold.
Place a Call on Hold
Inform the caller that you are placing the call on hold.
- Flash the switch hook or press the Link button.
- Listen for 3 beeps and dial tone.
- Dial # and 4; hang up.
Periodic ringing will remind you that the call is still on hold.
Return to a Call on Hold
Pick up the handset and you will be reconnected to the caller. You can leave the receiver off the hook after you have placed the call on Hold. To return to the call if you have left the receiver off the hook, flash the switch hook or press the Link button.
Call Park
This feature allows you to place a call on hold and retrieve it from any telephone set within the system. After you have parked the call, you can still make or receive calls.
To park a call:
- Flash the switch hook or press the Link button.
- Listen for 3 beeps and dial tone.
- Dial 3071 and the telephone number that you want to park the call on.
- Hang up.
To retrieve a parked call:
- Lift the handset and listen for the dial tone.
- Dial 3072 and the number that the call was parked on.
Call Waiting
This feature informs you-while you are on a call-that a second call is waiting. The second party hears normal ringing. You may answer the second call without terminating your first call.
- While on the phone, you will hear a beep through your handset.
- Press the switch hook or press the Link button once.
- You are connected to the second caller (first caller is on hold).
- To return to the first caller flash the switch hook or press the Link button once. You are now connected to the first caller again (second caller is now on hold).
You can alternate between the two calls as often as you want.
Call Forward
This allows you to program your telephone to reroute calls to another telephone number.
- Lift the handset and listen for dial tone.
- Dial # and 1; if you get a dial tone again, enter the number that you want to forward to.
- Hang up.
When you are ready to receive calls at your telephone again,
- Lift the handset and listen for dial tone.
- Dial # and 1; if you hear complete silence, it indicates that you have cleared the call forwarding. Hang up (making sure that there is a definite disconnection).
If after dialling # and 1 you get a dial tone again and then hang up, the telephone system will automatically call forward your set to the last number that your phone was call forwarded to. To avoid this, it is very important to repeat the # and 1 procedure until you hear complete silence.
You may want to test that your call forwarding is turned off by asking someone to call you.
Call Transfer
This feature provides both announced and unannounced Call Transfer calls within the University system.
To transfer a call:
- Flash switch hook or press link button.
- Listen for 3 beeps and dial tone (caller is on hold).
- Dial the number you want to transfer the call to; wait for ringing.
- The transfer can be completed by hanging up after you hear ringing on the other end or you can stay on the line to announce the call.
- The call transfer is completed when you hang up.
If you get a busy signal or a ring no answer, flash the switch hook or press the link button to return to the caller.
Call Pick Up
Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a phone that is ringing, you may answer the call from your own set.
To pick up a call:
1. Lift handset and listen for dial tone.
2. Dial 303 and the call will be brought over to your telephone.
Conference (three-way)
This feature allows you to establish a conference call between yourself and two other parties.
- While on a call, flash the switch hook or press the Link button.
- Listen for 3 beeps and dial tone.
- Dial the number that you want to conference with and wait for the person to answer.
- Flash the switch hook or Link button (first caller is on hold), dial the number of the next person you want to conference with; wait for the person to answer.
- Flash the switch hook again; all three callers are now connected.
If you get a busy signal or a ring no-answer, flash the switch hook or press the Link button to return to the caller.
Ring Again
If after dialling a DN you receive a busy signal, you may activate the Ring Again feature. The system will notify you when the line becomes free and redial the number for you automatically.
- You have dialled a DN and received a busy signal.
- Flash the switch hook or press the Link button and listen for 3 beeps and dial tone.
- Dial 301 and hang up.
You are notified by short bursts of ring when busy number comes free. Lift the handset and the system will automatically dial the number.
If you wish to cancel Ring Again before you have been notified that busy phone is free, lift handset and listen for dial tone. Dial 302 and hang up.
Last Number Redial
This feature allows you to redial the number last called.
Lift the handset and listen for dial tone. Dial 3089; the last number that you had dialed will be redialed automatically.
Speed Call
This feature allows you to store frequently called numbers and access them by dialing a two digit code instead of the complete number. The speed call list usually will allow up to 30 numbers to be stored. A speed call list is usually controlled by one telephone, which has the ability to program and make changes to the list and which can be used by other speed call users in the group.
Speed Call Controller - How to store a number.
- Lift handset and listen for dial tone.
- Dial # and 2; listen for 3 beeps and dial tone.
- Dial the 2 digit code and the telephone number to be stored (remember to include the "9", if off campus).
- Hang up; repeat these steps for each entry.
Speed Call User - How to call a stored number
- Lift handset and listen for dial tone.
- Dial # and 3, then the 2 digit code associated with the number you want to call.
- The number is automatically dialled.
Stored Number Redial
Use the Stored Number Redial feature to store a phone number and dial by using a 4-digit code.
To store a number:
- Lift the handset and listen for dial tone.
- Dial 3078 and wait for dial tone.
- Dial the number to be stored and hang up.
To use a stored number:
- Lift handset and listen for dial tone.
- Dial 3079 and the stored number will be automatically dialled.
Stored Number Redial
