ICT is replacing the Meridian Mail voicemail system with the Cisco Unity Mail system; instructions for the Cisco Unity Mail system are described below.

• Types of Greetings
• Recording, Enabling and Reviewing Your Greetings
• Your Recorded Name
• Samples of a Personal Greeting

Types of Greetings

Once you have accessed the voicemail system, you can create up to five greetings:

• Standard – This greeting plays during normal work hours (specified as 8:30 a.m.–4:30 p.m. Monday to Friday by the Cisco Unity administrator) and in situations when no other greeting is enabled.
• Alternate – This greeting can be enabled to play during a specific time period when you want to indicate special circumstances, such as when you are on vacation. When enabled, the alternate greeting overrides all other greetings.
• Busy – This greeting can be enabled to indicate when you are on the phone.
• Internal – This greeting can be enabled to provide information that coworkers need to know. (For example, "I will be in conference room B until noon today....")
• Closed – This greeting can be enabled to play a special greeting during the non-work hours (work hours have been specified as 8:30 a.m.–4:30 p.m. Monday to Friday by the Cisco Unity administrator)

Recording, Enabling and Reviewing Your Greetings

Log on to your mailbox.

To record or re-record your standard greeting using your phone, dial 411.

To turn on your alternate greeting using your phone, dial 412.

To edit other greetings, dial 413.

To play all greetings, dial 414.

For help with the menu options, dial 0.

To exit the greetings menu press the * key.

In addition, you can record, enable and review your greetings from within the Cisco Unity Personal Communications Assistant.

Your Recorded Name

You can create a recorded name that will play with messages that you leave for other voicemail subscribers. It will also play with any greetings that use the system default recording instead of a personal recording. If you do not create a recorded name, it will play your extension number.

To change your recorded name, dial 432.

In addition, you can record and review your recorded name from within the Cisco Unity Personal Communications Assistant.

Samples of a Personal Greeting

Your greeting should be specific and updated regularly (for some, this may be daily). Including your name and department as well as the day and date is very helpful. This lets the caller know that you are in and have accessed your voicemail. Customize your personal greeting. Callers will feel more comfortable when they hear a familiar voice and will be encouraged to leave you a message.

It is helpful if you take a moment to draft a greeting prior to recording your message. A system greeting will play until you have recorded your greeting(s). You may change your personal greeting as often as you wish.

A personalized greeting should include:

• your name and/or department
• the current date
• the time you will return the call; or ask the caller to leave a convenient time for you to call back
• a number the caller can call if they want immediate help (e.g. a number for the general office)

The following are some examples of personalized greetings.

Hello. This is Bob Jones. You have reached my voice mail for Tuesday, May 14th. I’m not available to take your call, but if you leave me your name, telephone number and a detailed message, I will return your call as soon as possible. If you require immediate assistance, please call 966-XXXX and someone will help you.

Hi. This is Bob. Today is Tuesday, May 14th. Sorry I missed your call. I will be out of the office all morning, returning this afternoon. Please leave your name, number and a detailed message and I will return your call after 1:00. If you need immediate assistance, please call 966-XXXX and the receptionist will redirect your call. Thank you.