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WCMS - Service FAQs

1.What does the service include?
2.What are the benefits of a centrally-supported web content management service?
3.What are Colleges'/Units' responsibilities?
4.Is there a fee for using the WCMS service?
5.How did the U of S choose Cascade Server as its web content management system?
6.Where can we get website development support?
7.What happens before we implement using Cascade?
8.What is a web content management system?
9.Where can I get more information?

1 . What does the service include?

 

WCMS Base Level of Service

  • Developer and content contributor support - including training, business analysis, documentation, troubleshooting, permissions, and account management
  • System administration - including development environment, upgrades, maintenance, back-up, and web hosting
  • Research and development - best practices, ongoing features enhancement for out-of-the-box sites
  • Website advising  - including organization, planning, resource allocation*
  • U of S website and mobile templates - including setup and configuration
  • Institutional Dates & Events calendar integration - including setup, configuration, and support
  • Centralized institutional support - including data integration
  • Leadership - Founding members of the Canadian Cascade User Group established in Fall 2011
* time, effort and resources required to develop and maintain a relevant web presence

2 . What are the benefits of a centrally-supported web content management service?

The following is a partial list of the benefits of a centrally-supported web content management service:

  1. Access to the user-friendly WCMS software, as well as development services, testing and production environments.
  2. Access to support services, including hardware, software, database and application support.
  3. Access to sample websites and layouts to provide ideas and guidelines for using the many features of the WCMS, including graphic design elements, navigation structures, and workflows.
  4. Access to best practices web development documentation, including converting or transferring existing sites to the WCMS.
  5. Training and consultation to support a successful web project, including workshops, one-on-one sessions and training manuals.
  6. Supported integration with other IT systems on campus including PAWS, blogs, wikis, and SESD's academic program and course information.
  7. Campus peer support communities for ongoing idea generation and sharing resources for IT and web developers, and communications personnel.

The user-friendly interface allows for easy web publishing. With these services, programming skills are not required to maintain static information content on the web, making time available for more technical work such as developing applications including dynamic queries on the web, making their time available for more value-added technical work.



3 . What are Colleges'/Units' responsibilities?

The free WCMS service does not include creating, migrating or maintaining content within the WCMS. Each unit/college is responsible for creating, migrating or maintaining their websites and content according to U of S web guidelines Each unit/college also has the option of working with an on- or off-campus supplier that meets U of S procurement policies. Educational Media Access and Production (EMAP) provide on-campus WCMS webpage development services. Visit http://www.emap.usask.ca/ for further information. 

4 . Is there a fee for using the WCMS service?

Any University of Saskatchewan academic or administrative unit can use the WCMS service free of charge. The unit head is ultimately responsible for any content on the unit's webpage. It is the unit head's responsibility to assign a person or people to maintain any webpage for that department. ICT will provide Cascade accounts for the people who are to maintain the pages along with necessary support, consultation and developer training.

If a department contracts with off-campus individuals to create websites, ICT will create separate accounts for these individuals and provide them with support, consultation and training as well. Sharing of University of Saskatchewan passwords with anyone, on or off campus, is not allowed.


5 . How did the U of S choose Cascade Server as its web content management system?

Representatives from seven units on campus (Student Enrolment and Services Division, College of Arts and Science, Edwards School of Business, Facilities Management Division, University Communications, Educational Media Access and Production and Information Technology Services) worked together to identify campus web-publishing needs and to select a software solution. Various products were evaluated on both functional and technical merit. The WCMS software Cascade Server was the group's unanimous choice.

6 . Where can we get website development support?

If you need to have a new site developed or existing sites rebuilt, and plan to hire developers, Educational Media Access and Production (EMAP) is using the Cascade tool for future web site development. Their site provides additional service and contact information.

 

If you have made arrangements with other website development service providers, they too can use Cascade. We do need to have them take a locally-provided training course so that they know how to use the tool securely. Please contact cascade_support@usask.ca


7 . What happens before we implement using Cascade?

Through the pilots we learned how important it is to spend time making critical decisions about functional things such as what the site needs to accomplish, how you will know that it accomplishes what you need it to, who updates and who approves content for the webpages. We also found that demonstrating what the Cascade tool provides generates ideas about how it can be used to help you achieve your objectives for the investment in developing and maintaining webpages.

  • Examine your current content development process. Note how many people are involved and what role they play.
  • Examine your current content types. Note whether any of it follows the same format and if any of it is reused in multiple places on the website.
  • Examine your current website functionality. Note what is most used and what is not used at all.
  • Based on information identified above, identify what processes you would like to see (or must) change and what processes cannot change (e.g. for policy reasons). Consider the ability or functional responsibilities each person in the
    process will need to have. It is a good idea to think of exception cases (e.g. do you want people to be able to upload/resize images? What happens to the page/content if the image is too large for the page?).

8 . What is a web content management system?

A web content management system is software for creating and managing web content such as HTML documents and images. A WCMS allows content creation, control, editing and many essential web maintenance functions.

9 . Where can I get more information?

Contact cascade_support@usask.ca to learn more about the system and to request a demonstration.