WCMS - Service FAQs
What does the service include?
WCMS Base Level of Service
- Developer and content contributor support - including training, business analysis, documentation, troubleshooting, permissions, and account management
- System administration - including development environment, upgrades, maintenance, back-up, and web hosting
- Research and development - best practices, ongoing features enhancement for out-of-the-box sites
- Website advising - including organization, planning, resource allocation*
- U of S website and mobile templates - including setup and configuration
- Institutional Dates & Events calendar integration - including setup, configuration, and support
- Centralized institutional support - including data integration
- Leadership - Founding members of the Canadian Cascade User Group established in Fall 2011
* time, effort and resources required to develop and maintain a relevant web presence
What are the benefits of a centrally-supported web content management service?
The following is a partial list of the benefits of a centrally-supported web content management service:
- Access to the user-friendly WCMS software, as well as development services, testing and production environments.
- Access to support services, including hardware, software, database and application support.
- Access to sample websites and layouts to provide ideas and
guidelines for using the many features of the WCMS, including graphic
design elements, navigation structures, and workflows.
- Access to best practices web development documentation, including converting or transferring existing sites to the WCMS.
- Training and consultation to support a successful web project, including workshops, one-on-one sessions and training manuals.
- Supported integration with other IT systems on campus including
PAWS, blogs, wikis, and SESD's academic program and course information.
- Campus peer support communities for ongoing idea generation and
sharing resources for IT and web developers, and communications
The user-friendly interface allows for easy web publishing. With
these services, programming skills are not required to maintain
static information content on the web, making time available for more
technical work such as developing applications including dynamic
queries on the web, making their time available for more value-added
What are Colleges'/Units' responsibilities?
The free WCMS service does not include creating, migrating or
maintaining content within the WCMS. Each unit/college is responsible
for creating, migrating or maintaining their websites and content
according to U of S web guidelines Each unit/college
also has the option of working with an on- or off-campus supplier that meets U of S procurement policies.
Educational Media Access and Production (EMAP) provide on-campus WCMS webpage development services. Visit http://www.emap.usask.ca/
for further information.
Is there a fee for using the WCMS service?
Any University of Saskatchewan academic or administrative unit can
use the WCMS service free of charge. The unit head is ultimately
for any content on the unit's webpage. It is the unit head's
responsibility to assign a person or people to maintain any webpage for
that department. ICT will provide Cascade accounts for the people who
are to maintain the pages along with necessary support, consultation
If a department contracts with off-campus individuals to create
websites, ICT will create separate accounts for these individuals and
provide them with support, consultation and training as well. Sharing of
University of Saskatchewan passwords with anyone, on or off campus, is
How did the U of S choose Cascade Server as its web content management system?
Representatives from seven units on campus (Student Enrolment and
Services Division, College of Arts and Science, Edwards School of
Business, Facilities Management Division, University Communications,
Educational Media Access and Production and Information Technology
Services) worked together to identify campus web-publishing needs and
to select a software solution. Various products were evaluated on both
functional and technical merit. The WCMS software Cascade Server was
the group's unanimous choice.
Where can we get website development support?
If you need to have a new site developed or existing sites rebuilt,
and plan to hire developers, Educational Media Access and Production
(EMAP) is using the Cascade tool for future web site development. Their site provides additional service and contact information.
If you have made arrangements with other website development service
providers, they too can use Cascade. We do need to have them take a
locally-provided training course so that they know how to use the tool
securely. Please contact email@example.com
What happens before we implement using Cascade?
Through the pilots we learned how important it is to spend time
making critical decisions about functional things such as what the site
needs to accomplish, how you will know that it accomplishes what you
need it to, who updates and who approves content for the webpages. We
also found that demonstrating what the Cascade tool provides generates
ideas about how it can be used to help you achieve your objectives for
the investment in developing and maintaining webpages.
- Examine your current content development process. Note how many people are involved and what role they play.
- Examine your current content types. Note whether any of it follows
the same format and if any of it is reused in multiple places on the
- Examine your current website functionality. Note what is most used and what is not used at all.
- Based on information identified above, identify what processes you
would like to see (or must) change and what processes cannot change
(e.g. for policy reasons). Consider the ability or functional
responsibilities each person in the
process will need to have. It
is a good idea to think of exception cases (e.g. do you want people to
be able to upload/resize images? What happens to the page/content if
the image is too large for the page?).
What is a web content management system?
A web content management system is software for creating and managing web content such as HTML documents and images.
A WCMS allows content creation, control, editing and many essential web maintenance functions.
Where can I get more information?