Information for Customers

At the Native Law Centre we aim to provide quality and efficient service to our customers. Please take a few minutes to read through the following information. Please contact us if you have any questions.

Ordering

The Native Law Centre requests prepayment on all orders. Prices are shown in Canadian dollars and do not include shipping and handling. All Canadian orders are subject to Goods and Services Tax (GST), unless customer is exempt from GST. We accept cheques, money orders, Visa and MasterCard. Please note, that for your protection, we will not accept and will not process credit card information provided via e-mail or text messages. Purchase orders are accepted from institutions and governments. Customers may ask for a pro forma invoice showing total cost of order.

Shipping and Handling

All orders are shipped via Canada Post. Shipping and handling charges are subject to 5% GST where applicable. Orders will be shipped two days after receipt of the order. If ‘rush delivery’ service (such as use of courier) is requested an additional cost will be charged. To request shipping rates please email nlc.publications@usask.ca. For US customers with UPS accounts, arrangements can be made to have shipments sent through your UPS account.

Return Policy

All customers must request permission on book returns; please send requests to nlc.publications@usask.ca. All material being returned must be in resalable condition when received by the Native Law Centre. A copy of the invoice or payment receipt must accompany each return. Defective books and books received as a result of shipment error must be returned within 30 days of delivery. Books that are received damaged must be returned with original packaging. The Native Law Centre is not obligated to accept returns that are not made in accordance with the policy as outlined. When refunds are issued, payment will be by cheque only.

Return Policy for Bookstores:

Returns will be accepted for up to 6 months from the date of invoice. All materials being returned must be in resalable condition when received by the Native Law Centre. Credit notes will not be issued. Refunds are by cheque only.

Discounts

We offer discounts to book dealers, bookstores and students upon request. Please contact us for our discount rates at nlc.publications@usask.ca. Students must provide a copy of their valid student card. (Please note discount rates do not apply to subscription-based publications: Canadian Native Law Reporter and Justice As Healing Newsletter).

Examination and Desk Copies

Examination Copies are available to college and university instructors teaching in Canada and the U.S. who are considering texts for course adoption, subject to availability of examination copy stock and at the discretion of the publisher. There is a limit of one (1) examination copy per title; and a limit of three (3) exam copy titles per instructor per academic year.

To request an examination copy, please submit your request by mail or fax, on institutional letterhead, and include the following information: instructor’s name and address to which the examination copy should be sent, email, phone number, title of book, ISBN, course name, course number, number of students, course start date, length of course, and probability of adoption (e.g., low, medium, high, almost guaranteed).

If an instructor receives an examination copy and the book is later adopted as a course text, the exam copy serves as the instructor’s desk copy.

We are unable to offer examination copies of books priced over $50. We do, however, offer an academic discount for prepaid requests for such books being considered for course adoption. Please contact our Publication Department at (306) 966-6196 for discount information.

Desk Copies.  College and university instructors may request one (1) complimentary desk copy of a book adopted for a course taught by the instructor if six (6) or more copies have been ordered from the Native Law Centre and the instructor has not previously received a desk or examination copy.

To request a desk copy, please submit your request by mail or fax, on institutional letterhead, and include the following information: instructor’s name and address to which the desk copy should be sent, email, phone number, title of book, ISBN, course name, course number, number of students, course start date, length of course, whether the book is a required or recommended text, date book order was placed and quantity ordered (note: we will not be able to send you a desk copy until we can confirm the qualifying order).

Please note that we cannot process your examination or desk copy requests via email or telephone. Your request must be submitted in writing on institutional letterhead to the address given below or faxed to (306) 966-6207.

Requests for Permission to Copy

Please send permission requests to nlc.publications@usask.ca or fax to (306) 966-6207. Please provide as much information as possible (e.g. title; author; ISBN; exact material to be used, giving amount, page numbers; describe the proposed use of the copyrighted materials, including the duration and form of distribution; whether the material is to be sold or the use of it will result in financial gain or compensation).

Claim Policy

Claims may be sent by mail, fax or email. Claims for books and monographs must be submitted within 30 days of date of order. For subscription-based publications (Canadian Native Law Reporter and Justice as Healing Newsletter) claims must be submitted within 90 days of publication release date. We attempt to honour claims whenever possible. However, claims cannot be honoured if the claim is made outside the allowable claiming period, items are missing because of failure to report a change of address or because a copy is lost or missing from your files.

Subscription Cancellation

Customers may cancel subscription at any time and receive refund for all undelivered issues. (Refund is by cheque only.)

Contact Information

Attn: Publications Department
Native Law Centre

University of Saskatchewan
160 Law Building
15 Campus Drive
Saskatoon, SK S7N 5A6
CANADA

Phone: (306) 966-6189
Fax: (306) 966-6207
E-Mail: nlc.publications@usask.ca