1
.
When I click the Compose link in PAWS Email, I receive a "session timed out" error and have to log in to PAWS again. I cannot compose email.
This behaviour is usually caused by third-party pop-up blockers. These are commonly installed as part of browser toolbars such as Yahoo Toolbar. Disable the pop-up blocker in the toolbar or uninstall the third-party toolbar.
2
.
The My Email Inbox channel is displaying an error message.
When you first start using PAWS, you may or may not have to configure your email depending on which server your email account is on. If your My Email Inbox channel contains an error message, click on the Email icon at the top right of PAWS. A pop-up window will prompt you for your email password. Once you have entered your password, your email should appear in your My Email Inbox channel.
3
.
I was typing an email and then got logged out of PAWS when I tried to send it. Can my email be recovered?
No. Please be aware that when you are composing an email you are using an external application. Consequently, this is not counted as activity in PAWS. You may be timed out of PAWS if you take longer to send an email than is left of your PAWS session. To work around this, when you are composing lengthy or important emails, please compose the email outside of PAWS (in a text editor or word processor). When you are ready to send the email, log in to PAWS and copy/paste this text into a new email message.
4
.
When I click the Email icon in PAWS, I am redirected to the login page and have to re-enter my NSID and password. I can't access my email. Why?
This behaviour is usually caused by a browser that is not up to date or fully patched. Third-party browser toolbars that include pop-up blockers can also cause this problem. If you are using Internet Explorer, please visit http://windowsupdate.microsoft.com and scan for and install all updates and patches.
After installing the updates/patches, ensure that your system is virus and spyware free. Students, faculty and staff can obtain a free copy of Sophos Anti-Virus by visiting http://sophos.usask.ca. We recommend the following two applications for removing spyware: Ad-aware SE and Spybot Search and Destroy. Both of these applications are available at http://www.usask.ca/its/hardware/downloads/. Each application has its own strengths. We recommend that you download and use both.
If, after following the recommendations above, you continue to have problems, you may wish to try a different browser. The Firefox browser, is available at http://www.firefox.com. Uninstall third party toolbars such as the Yahoo Toolbar or disable their pop-up blockers.
Email attachments sent from Microsoft Outlook to Exchange (campus.usask.ca) accounts cannot be opened by PAWS. These attachments use a proprietary Microsoft encoding format called TNEF and are not supported by PAWS.
Attachment names with international characters or special characters (i.e. '#$%@) are not supported. The PAWS email client will reject it as you attempt to attach it. The problem arises when someone using Outlook or another third-party email client attaches and sends the attachment with unsupported characters. Request the sender to rename the attachment and resend the email.
6
.
I have an address in my PAWS Email address book that I cannot delete. Why?
Addresses entered with parentheses, "( )", in the display name cannot be edited or deleted. Use alphabetic characters only in the display name. If you have an address that you cannot delete, please contact the Help Desk to have the address removed.
9
.
The Filters help file states that you can create any number of conditions, however when you click Create Filter, the message says a "Maxiumum of 15 Filters". Which is correct?
Both. Each filter can have any number of conditions and you can have up to 15 filters per account.
12
.
How do I set an auto reply message using PAWS?
To set an automatic reply from within PAWS, click the Password icon at the top right of PAWS and select "Set Vacation Auto Reply." You may also set an auto reply message from outside of PAWS by following these instructions. [http://www.usask.ca/its/services/email/email_uofs/vacation.php]
13
.
How do I set a forwarding email address using PAWS?
If your PAWS email is connecting to mail.usask.ca, click on the Password icon at the top right of PAWS, and set your forwarding address. If your PAWS email is connecting to an email server other than mail.usask.ca, please contact the Help Desk for assistance.
19
.
Can I look up addresses for people from the U of S White Pages (U of S Nameserve database)?
Yes. Click on the email icon at the top right of PAWS to start the Email application. Click on the compose icon to begin a new message. Click the address button. Using the drop-down list, change the address source from Personal Address Book to U of S email Directory.
20
.
When I delete a message it disappears immediately. Can this be changed so I can confirm all deletions?
Yes. Click on email icon at the top right of PAWS to start the Email application. Click the Options tab, and select Display Settings. Change the deleted messages option to "Send to Deleted folder" and click the Okay button.
Deleted messages will now be moved to the Deleted folder rather than being immediately removed from the system.
Note: You will need to manually check and delete messages from the Deleted folder on a regular basis to avoid using up your allotted disk space.
21
.
How do I change my default PAWS email address?
By default, everyone with an account in PAWS also receives an email account on mail.usask.ca. New members of the campus community will not already have an email account on another campus server. For those with existing email accounts on campus, the new mail.usask.ca account may cause confusion. To request that your PAWS account default to your existing email account, contact the Help Desk with your current email server information. Your email at mail.usask.ca will then be set to forward to your preferred account.
22
.
I clicked on the email icon and a pop-up window appeared stating that my mailbox is at 80% of quota. What does this mean?
Each user is allocated storage space for email. Once your usage reaches 80% of the allotted amount, you will receive notification via a pop-up window. This is a good time to review your stored messages and remove those no longer required. If you require assistance to manage your email or disk space, please contact the Help Desk.
