Information and Communications Technology

Information and communications technology is critical to the effective support of virtually all the university’s activities. This ever-evolving array of technology includes information technology (such as computers, servers, and storage systems), communications technology (such as networks, phones, mobile devices), and associated applications and software.

Prior to May 2012, the ICT portfolio delivered central ICT services such as PAWS, course tools, e-mail, telephones, networks, data management, etc. and support to the university community through two reporting units: Information Technology Services (ITS) and Information Strategy & Analytics (ISA). For the third integrated plan, these units developed and submitted separate unit plans.

The structure of the ICT portfolio was changed in May 2012 to improve responsiveness to the university community, to maximize accountability for ICT services and to allow for more unified planning (a single, comprehensive ICT plan going forward).

The six ICT units within the ICT portfolio now are:

  • ICT Applications
  • ICT Client Services
  • Information Strategy & Analytics
  • ICT Planning & Governance
  • ICT Platform Services
  • ICT Security

These six units now provide the array of critical central ICT services upon which the university relies, while providing greater transparency, quicker response times, streamlined approvals processes and better-informed decision making.

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Supporting Strategies

Restructuring the ICT portfolio

Enabling Better Decision-Making through Better Data

Improving the Student Experience through new ICT Initiatives