New Clients

Welcome to the WCVM Veterinary Medical Centre. We look forward to caring for your animals and meeting you in person!

To ensure that everything goes smoothly, we have gathered some resources together for you to use as a guide before your first appointment. Click on the clinical service (Large Animal Clinic or Field Service) that you will be using.

Questions? Please call the Large Animal Clinic/Field Service reception desk at 306-966-7178 and we'll make sure to help you out.

Resources for Large Animal Clinic clients
Contact Information
  • Telephone: 306-966-7178
  • Fax: 306-966-7152
Hours of Operation
  • Monday to Friday: 8:00 a.m. to 5:00 p.m.

    • Emergency services available 24 hours a day, seven days a week.

Location

The WCVM Veterinary Medical Centre is located in Saskatoon on the east side of the South Saskatchewan River. Our centre is part of the Western College of Veterinary Medicine (WCVM) that's located on the University of Saskatchewan (U of S) campus.

The Large Animal Clinic entrance is located on the north side of the WCVM building (on Veterinary Road). Clients must report to the Large Animal Clinic reception desk for unloading directions. Traffic on Veterinary Road is designated as one way travelling north.

Parking

Truck and trailer parking is availalble on the south and east sides of the Ryan/Dubé Equine Performance Centre (directly north of the Large Animal Clinic entrance). If needed, you may leave your unhitched trailer in the designated parking area. 

Large Animal Clinic Reception

Once you've arrived, please come to the Large Animal Clinic reception desk for further assistance. A veterinary student or veterinary technologist will show you where to safely unload your animal inside the Large Animal Clinic's gated compound.

You can unload cattle or specialized livestock using the clinic's large animal chute system while horses, ponies and other haltered animals can be unloaded and walked into the clinic.

What to Expect

While the WCVM Veterinary Medical Centre shares many similarities to other veterinary hospitals, there are some differences that may have an impact on your appointment.

  • The WCVM Veterinary Medical Centre is a teaching hospital for WVCM veterinary students and for students enrolled in the veterinary technology program at the Saskatchewan Institute of Applied Sciences and Technologies (SIAST). Teaching does take additional time, but the VMC clinical team members work hard to provide prompt, efficient service within a teaching environment.
  • Students participate in most aspects of examining and treating our patients under the immediate supervision of licensed veterinarians and board-certified veterinary specialists. While teaching is essential to our facility, the well being of our patients is the highest priority for VMC clinical teams.
  • We are the referral centre for all western Canadian veterinarians. Many of our cases are complex: we often need to order additional diagnostic testing or consult with others about diagnoses and treatment plans for patients. These activities can take more time, and in some cases, you may need to leave your animal for the day or even longer at the VMC.  
General Steps

For most regular appointments, here are general steps that our clinical team will follow:

  • A senior veterinary student will ask questions about your animal's medical history and then perform an initial assessment of your animal with the assistance of one or more veterinary technologists. A veterinarian will accompany the student or join in during the assessment.
  • The scope of your animal's health issue determines what we do next. If it's a straightforward procedure such as a castration, we will discuss the steps with you and then ask you to return later to pick up your animal after it has recovered and once it's safe to travel.
  • If your animal's health issue is more serious or complex, the senior clinician will perform a more detailed physical examination with the assistance of veterinary students and residents. After discussing the case, the clinical team will talk to you about the option of further testing and whether those tests can be done on the same day or if your animal needs to be hospitalized for further testing or additional care.
  • When an animal's health issue isn't straightforward, the clinical team may need to work through the case and decide what needs to be done in stages. For example, if your horse is lame, it may take several hours or even a full day to determine the source of lameness and to confirm what tests are necessary to confirm a diagnosis and a treatment plan.   
  • Once our evaluation and care is complete, we will write a summary of our findings, give our instructions for home care and discuss them with you before you leave.
  • We know your time is valuable. We will do our best to address your animal's health issues in a timely fashion and to accommodate your schedule. If you need to leave, we will send you a more complete summary by email the next day or when all test results have been collected. We can also make arrangements to call you or to send the summary to you by regular mail.
Payment

The WCVM Veterinary Medical Centre accepts payment by:


  • cash

  • credit card (Visa and MasterCard)

  • debit card (Interac).



Personal cheques are not accepted at the WCVM Veterinary Medical Centre. 



The WCVM Veterinary Medical Centre requires payment at the time of service if your animal is not being hospitalized.

If your animal is hospitalized, half of the estimate is due prior to services being provided. Final payment is due at the time of discharge. Occasionally, the hospital will mail statements to you for additional tests that were approved by you and for charges not included on the initial invoice at discharge.

If you have further questions, call 306-966-7103 or visit our page of frequently asked questions about fees and payment.

Resources for Field Service clients
Contact Information
  • Telephone: 306-966-7178
  • Fax: 306-966-7152
Hours of Operation
  • Monday to Friday: 8:00 a.m. to 5:00 p.m.

    • Emergency services available 24 hours a day, seven days a week.

Before your Appointment
  • If possible, please arrange to have the animal(s) that will be examined in a corral, pen or stall for easier access.
  • Please arrange to be at your farm or acreage to meet the Field Service team. If you can't be there, please ask someone who is familiar with the case to be on site to answer questions about the animal(s) and to assist.
What to Expect

Your animal's appointment may vary depending on the type of clinical service. But generally, here are the steps that our clinical team will follow.

  • One of our field service veterinarians, accompanied by one or more senior veterinary students, will arrive at your acreage or farm for your animal's appointment.
  • The clinical team will ask questions about the patient's medical history and conduct a physical examination. After discussing the potential issues, the team will give you their diagnosis and propose a treatment plan. They may suggest additional diagnostic tests such as blood tests or radiographs.
  • If you agree to further diagnostic testing or treatment, the clinical team will do as much as possible on site. If they recommend specific diagnostic testing such as a CT scan or an equine standing MRI, you will be asked to contact the Large Animal Clinic reception desk to make an appointment.
  • If the animal(s) can be treated at your farm or acreage, the field service team will begin treatment and then leave detailed instructions on animal care along with contact information so you can call with further questions or issues. 
  • If your animal's treatment plan includes medication, the field service veterinarian will write a prescription for you to take to the WCVM Veterinary Medical Centre's pharmacy.
  • A member of the field service team will contact you the following day to see how your animal is responding to treatment and if a follow-up visit is required.
Payment

After your Field Service visit, the WCVM Veterinary Medical Centre will send an invoice to you by mail (payment due in 30 days). We accept the following payment methods: 


  • cash

  • credit card (Visa and MasterCard)

  • debit card (Interac).



Personal cheques are not accepted at the WCVM Veterinary Medical Centre. 


If you have further questions, call 306-966-7103 or visit our page of frequently asked questions about fees and payment.