New Clients

Welcome to the WCVM Veterinary Medical Centre's Small Animal Clinic. We look forward to caring for your animals and meeting you in person!

To ensure that everything goes smoothly, we have gathered some resources together for you to use as a guide before your first appointment. Click on the green bar below for more details.

If your local veterinarian has referred your pet to one of the specialized clinical services at the WCVM Veterinary Medical Centre, here's a short video about pet referrals to veterinary specialty centres:

 

Questions? Please call our Small Animal Clinic reception desk at 306-966-7126 and we'll make sure to help you out.

Resources for Small Animal Clinic clients
Contact Information
  • Telephone: 306-966-7126
  • Fax: 306-966-7156
Hours of Operation
  • Monday to Friday: 8:00 a.m. to 5:00 p.m.
    • Emergency services available 24 hours a day, seven days a week. 
Location

The WCVM Veterinary Medical Centre is located in Saskatoon on the east side of the South Saskatchewan River. Our centre is part of the Western College of Veterinary Medicine (WCVM) that's located on the University of Saskatchewan (U of S) campus.

The Small Animal Clinic entrance is located on the east side of the WCVM building (on Veterinary Road). Traffic on Veterinary Road is designated as one way travelling north.

Parking

Parking is available in front of the Small Animal Clinic and in the WCVM Veterinary Medical Centre client parking lot (watch for signs). After you have found a parking spot, please ask for a pass at the Small Animal Clinic reception desk and display it on your vehicle's dash. 

Small Animal Clinic Reception

Once you have arranged for parking, you can bring your pet to the Small Animal Clinic reception desk. One of our receptionists will let the clinical team know you and your pet are here for your appointment.

The Small Animal Clinic reception includes several seating areas. If your pet is nervous, find a quiet area where there are no other animals so your pet will feel less anxious. Please keep your pet on leash or in its kennel until you are called for your appointment.    

What to Expect

While the WCVM Veterinary Medical Centre shares many similarities to other veterinary hospitals, there are some differences that may have an impact on your appointment.

  • The WCVM Veterinary Medical Centre is a teaching hospital for WVCM veterinary students and for students enrolled in the veterinary technology program at the Saskatchewan Institute of Applied Sciences and Technologies (SIAST). Teaching does take additional time, but the VMC clinical team members work hard to provide prompt, efficient service within a teaching environment.
  • Students participate in most aspects of examining and treating our patients under the immediate supervision of licensed veterinarians and board-certified veterinary specialists. While teaching is essential to our facility, the well being of our patients is the highest priority for VMC clinical teams.
  • We are the referral centre for all western Canadian veterinarians. Many of our cases are complex: we often need to order additional diagnostic testing or consult with others about diagnoses and treatment plans for patients. These activities can take more time, and in some cases, you may need to leave your animal for several hours or longer at the VMC.
General Steps

Your pet's appointment may vary depending on the type of clinical service. But generally, here are the steps that our clinical team will follow for your pet's visit to the WCVM Veterinary Medical Centre.

  • A senior veterinary student will meet you at the Small Animal Clinic reception and bring you and your pet to a vacant examination room.
  • The veterinary student will ask questions about your pet's medical history and then perform an initial physical assessment of your pet with the assistance of a veterinary technologist.
  • You and your pet will be left alone in the examination room for a short period of time while the veterinary student discusses your pet's health issues with a supervising veterinarian. A clinical associate or veterinary specialist, along with the veterinary student, will rejoin you in the room and discuss your pet's health concerns.  
  • Sometimes it's easier to perform a complete physical examination with additional help. The veterinary student may ask to bring your pet to the clinic's treatment room for examination by the veterinary clinician with the help of other students and veterinary technologists.
  • The veterinarian and the veterinary student will return with your pet to the examination room to go over the initial assessment with you and to give you their diagnostic recommendations. They may suggest additional diagnostic tests such as blood tests, radiographs or an ultrasound examination.
  • If you agree to further diagnostic testing, you may be asked to leave your pet at the Small Animal Clinic for a certain period of time. For more extensive diagnostic testing or procedures that require general anesthesia, your pet may need to stay overnight at the WCVM Veterinary Medical Centre.   
  • Once our evaluation is complete, we will write a summary of our findings and recommendations and discuss them with you before you leave. If your regular veterinarian has referred your pet to the WCVM Small Animal Clinic, we will supply you with an extra copy of the summary that you can discuss with your own veterinarian. 
  • We realize that your time is valuable. We will do our best to address your pet's health issues in a timely fashion and to accommodate your schedule. If you need to leave, we will send you a more complete summary by email the next day or when all of the test results have been collected. We can also make arrangements to call you or to send the summary to you by regular mail.
Payment

The WCVM Veterinary Medical Centre accepts payment by:


  • cash

  • credit card (Visa and MasterCard)

  • debit card (Interac).



Personal cheques are not accepted at the WCVM Veterinary Medical Centre. 



The WCVM Veterinary Medical Centre requires payment at the time of service if your animal is not being hospitalized.

If your animal is hospitalized, half of the estimate is due prior to services being provided. Final payment is due at the time of discharge. Occasionally, the hospital will mail statements to you for additional tests that were approved by you and for charges not included on the initial invoice at discharge.

If you have further questions, call the WCVM Veterinary Medical Centre's administration office at 306-966-7103 or visit Fees and Payment for more details.