Password Reset FAQ's

MyProfile is saying my new password is unacceptable?

The password strength check is there to make your personal information more secure by not allowing you to set easy-to-guess password combinations.  

If you keep seeing your choices as "unacceptable", try using one or more of the following in your password:

  • Increase the length of your password to 10 or more characters
  • Include upper case letters
  • Include a number or special character

My new password isn't working for one of my services?

1. Make sure that your password is synchronized to all your services by following the steps below:

  • Log into
  • Click the Edit link in the Password section. 
  • Click the Sync tab.
  • Click the Sync Password button.
  • Wait for a message, Password Synced Successfully to display below the Sync Password button.

NOTE: If you see a message in red text stating your password could not be synced to a service, please contact the ICT Service Desk

2. After you see the message Your password was changed successfully, make sure to:

Why do I have to update the stored passwords on all of my devices? Shouldn't my devices prompt me for the new information?

If you are having issues connecting to any services (i.e. uofs-secure wifi, your U of S email account, CPAS or Green Printing, Cabinet or Jade file storage, etc.) after changing your password, the most likely reason is that you have stored passwords on your devices that need to be updated.

If you do not update the stored passwords on all of your devices, the wrong password could be sent repeatedly to one of your services and eventually lock you out of that service.

To avoid getting locked out of a service, before you change your password:

  • Save all work and close all programs except your internet browser.
  • Turn off all mobile devices and any other device that uses your NSID for email or Wi-Fi purposes.

After your change your password:

  • Log out of MyProfile and PAWS.
  • Check that device for any stored passwords and remove or update them.
  • Restart that device.
  • Go through your other devices one by one, updating or deleting stored passwords and restarting the device before moving on to the next one.

How do I clear the lock?

You can clear the lock on your account by:

  • Logging into
  • Clicking the Edit link in the Password section. 
  • Clicking the Sync tab.
  • Clicking the Sync Password button.

If you do not update all of the stored passwords on all of your devices, the lock will eventually reoccur.

Where on my device do I need to update the password?

Depending on your device's operating system, you may never be prompted to update a stored password.

The common places to check are:

Windows Credential Manager

  1. If you are using a Windows computer, open the Crendential Manager by searching for it:

    1. search for credential manager
  2. Look for any "" addresses or programs you suspect are using your NSID -- such as as shown below:

    1. search for NSID passwords that are stored
  3. Click the down arrow to the right of the Modified date text to show more information on that password.

    click right down arrow by modification date

  4. If it is using your NSID as the username, click Edit.

  5. Type in your new NSID password and click Save.
    • save change
  6. Once you have updated and saved all of the stored passwords in Credential Manager, restart your computer. 

Apple Keychain Access

  1. In Finder, click the Go tab, then select the Utilities link from the drop-down menu. 

    finder go utilities open keychain
  2. Double-left-click on the Keychain Access link.

    open keychain access

  3. When you have opened the Keychain application, type your NSID in the keychain access' top right search box.

    type nsid

  4. Select the name it finds.

    select found

  5. Right click (or control-left click) and select the Delete "name" link.


  6. Click the Delete button.


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