Scheduled Monthly Downtimes

ICT schedules monthly maintenance windows for applying operating system security, performance and stability updates. These maintenance windows are scheduled from 10:00 PM to 2:00 AM, typically the second or third Wednesday of the month. There are two types of scheduled maintenance: regular scheduled maintenance and limited scheduled maintenance (April and December).

Regular Scheduled Maintenance

During these maintenance windows, ICT-provided services are unavailable including, but not limited to:

  • PAWS
  • Blackboard
  • Email, including Exchange, mailing lists, and access to voicemail via Exchange
  • SiRIUS & UniFI (Banner)
  • File services (Cabinet, Jade, Datashare, Bermuda)
  • Print services (Green, CPAS)
  • Database hosting (Oracle & MS-SQL)
  • U-Who
  • U-Friend
  • Web Services (Cascade, www, homepage)
  • MyProfile
  • CAS
  • E-valuation (SEEQ)
  • Wiki (Confluence)
  • CVMS
  • Lecture Capture (Echo 360)

Note: Development and test environments for the aforementioned services are patched before the main systems are done, typically the Tuesday before.

Services that arrange downtimes independent of this schedule are:

  • About-Us (HR system)
  • Network

Limited Scheduled Maintenance (April and December)

Note: To help with end of term work, limited scheduled maintenance is conducted in December and April. The limited maintenance does not interrupt PAWS or U of S Course Tools (Blackboard) which continue to operate during these times.

Non-Exchange email, SiRIUS, UniFi are also unaffected during limited scheduled maintenance.

During limited scheduled maintenance, the following services will be unavailable:

  • Exchange Email
  • File services (Cabinet, Jade, Datashare, Bermuda)
  • Print services (Green, CPAS)
  • Database hosting (SQL server only)
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