How to Rename Your VM (Windows Server 2008 OS)

Your VM will be given a default computer name in a “cld-1234567890” format. If you prefer, you can rename your VM but please note that this is a lengthy process involving multiple steps.

Renaming your VM requires a 3-stage process:

  1. Request VM Name Change
  2. Name Change Processing (done by ICT)
  3. Implement New Name


  • You will need to know your NSID and password.
  • The 3rd stage requires use of the Advanced Interface. It must also be done by someone with membership in both the VM’s local admin group and the “YourOrg_Admins” Active Directory group (example: DemoOrg_Admins for the Demo Org).

1. Request VM Name Change

  1. Log into the U of S Cloud Service.
    rename vm windows
  2. In the list of your VMs, look for the one you wish to rename.
    list of vms
  3. In the Network Addresses column, click DNS Change Request for the VM you wish to change.
  4. A Request VM DNS Name Change pop-up screen will open:
    request DNS change
  5. In the New Name text field, enter the desired computer name.
    • Computer names cannot exceed 15 characters
      (If you require a longer name, you can request a CNAME (alias) to point to your new name; simply add this request to the email.)
    • Computer names can contain letters, numbers and the dash (-) symbol.
    • The dash symbol (-) cannot be the first character.
  6. Click Compose Request Email and a new email will open in your default email client.
  7. Review the email and verify the new computer name. (See example highlighted in the sample email below). You may add additional instructions or information if you wish.
    Note: Do not modify any part of “the string.”
    compose email
  8. Click Send and wait for a reply before continuing.

2. Name Change Processing

The name change processing is done by ICT.

  1. This manual change may take 2-4 hours during normal business hours.
  2. Once the name change request has been processed, you will receive a reply from ICT. It should say “IP registration request complete.” See example below:
    confirmation of change

3. Implement New Name

  1. Log back into the U of S Cloud Service.
  2. Click Advanced Interface on the right side of the screen, just above the grey headings bar.
    list of vms
  3. A new login screen will appear.
    Enter your NSID and password to enter the Advanced Interface.
    login to advanced interface
  4. Click the My Cloud tab on the upper left.
    my cloud
  5. Click on the thumbnail image of the vApp console (small screen icon).
  6. The VM console will open in a new window. (You may be prompted to download and install the console plugin if you have not done so already):
    vm console
  7. To see the login fields, click inside the console and hit "CTRL-ALT-Ins" or click the "Send CTRL-ALT-DEL" button on the top right toolbar (third from right).
    see login fields
  8. Log in with your NSID and password.
    Note: You must be a member of both the local admin group and the YourOrg_Admins Active Directory group (example: DemoOrg_Admins for the Demo Org).
  9. When the VM is on, click Start, right click on Computer, then select Properties.
    vm properties
  10. Click Advanced system settings on the left menu.
    advanced system settings
  11. Click the Computer Name tab and then click the Change button.
    change computer name
  12. In the Computer Name field, enter your new computer name:
    change computer name
  13. Verify the information and click OK.
    verify name change

  14. This will rename the local computer name and the computer account in the Active Directory.

    Note: An “Access denied” error message at this point could mean you do not have membership in the your Active Directory group. If this occurs, please contact

  15. You will be prompted to restart your virtual machine.
    First click OK in the Systems Properties box, then click Restart Now.
  16. When the VM has rebooted, close the console window.
  17. Right-click on the vApp containing the VM you wish to rename and select Stop.
    This will power the VM down.
    power down vm
  18. Click Yes to proceed with the shutdown.
    yes to shutdown
  19. When the vApp status says Stopped, double-click on the vApp name.
    select vm
  20. Click the Virtual Machines tab.
    select the vm tab
  21. Right-click on the VM you wish to rename and select Properties.
    select vm properties
  22. Enter the new computer name in both the Virtual Machine name and Computer name fields.
    new computer name
  23. Verify the new computer name in both fields, then click OK.
    verify name change
  24. Wait for the process to complete (approx. 2 minutes).
    The status column will record its progress.
    status column
  25. On the left menu, click vApps, then right-click on the vApp containing your newly renamed VM and select Start.
    start vm
  26. Once the VM is on, log in using the console or RDP (Remote Desktop Client) and check to see if your new computer name was applied correctly.
    Note: You may be prompted to download a console plugin.
    log in to verify change

If the new name is incorrect or if you experience any other problems during this process, email for support.

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