Office 365 Email Migration Project

The university is moving email and calendaring services to Office 365.

University of Saskatchewan faculty and staff email is migrating to Office 365 starting in November, joining the more than 75,000 student and alumni already using the service. Prior to rolling out the new service we wanted to share with you some of the benefits of making this change and let you know of the potential impacts that may occur when we complete the update.

By moving to Office 365 we can offer improvements to our current service, such as:

  • Increased storage capacity from 25GB to 100GB
  • Better synchronization between all your devices using the Outlook app
  • A new web interface through the Outlook Web App that’s similar to your desktop Outlook experience
  • Improved anti-malware and email security settings to keep your information safe

The move to Office 365 provides faculty, students and staff with a secure, and reliable email experience with the potential to offer additional productivity and collaboration tools in the near future. As we make the updates to your account there are a few changes that you will need to be aware of to avoid potential disruption to your university email.

Check the date for when your college or department is scheduled to be updated to Office 365. 

How will the move to Office 365 affect me?

1. The email application settings on your desktop / laptop computers and mobile devices will need to be changed.  

Please see below for information specific to the type of device(s) you use:

NOTE: You can also view this device transition video to guide you through the changes

2. When accessing your Email & Calendar from PAWS, the username will change from your NSID to

  • When Signing in type in your (i.e.

NOTE:  Do not use your email address

type for username

  • click Next

  • type in your NSID password

type nsid password for password

  • click Sign in

  • click YES to remember the sign-in information

click yes to remember the password

3. The web address for Outlook on the Web (OWA) will change from or to: 

  • If you log into or after your account is migrated you will be advised to use the following link to open this mailbox with the best performance:

click link

  • Clicking the link will redirect you to

4. When logging into you will need to use your (i.e. as your username instead of just your NSID

sign in using your

5. Outlook on the Web (OWA) will have a new look and feel that includes:

  • Updates to closer resemble the look of Outlook apps on Windows, Mac, iOS, and Android
  • Focused Inbox feature
  • Better mobile device support
  • Improved navigation for switching between Mail, Calendar, and People
  • More prominent search command
  • Ability to switch between emails without returning to the message list
  • Time strip updated to show the full week on the calendar
  • Improved UI for creating new events and using the scheduling assistant in Calendar

6. Delegated access to other calendars may require Outlook to be closed and re-opened after migration.

  • If you currently manage or have access to someone else’s calendar, there’s a chance that you could lose access to those shared calendars while they are being migrated. If you notice a change after the update, try closing and reopening outlook. If the issue is not resolved when you reopen Outlook please contact IT Support Services at 306-966-2222 for assistance.
  • When accessing a delegated account from a mobile device, you may get a prompt saying "Mailbox cannot be accessed".  The most likely reason for that prompt is because that specific account has not been migrated yet.  Once it has been migrated you should no longer see that prompt.

7. After your account is migrated, you may notice a 2-3 second delay retrieving free/busy time when scheduling appointments.

  • Calendar information needs to be retrieved from each time because it is not stored / cached on the device.  This ensures that you always have the correct / most up-to-date scheduling details

8. Once migrated, you may not be able to immediately search and find older emails because your account needs to be re-indexed. 

  • Depending on the amount of email you have on your account, it may take several days for the re-index to complete.
  • Once the re-index has completed, your searching abilities should be fully functional again
  • The re-indexing may be completed already for your Outlook on the Web account, but not yet for your desktop or mobile email applications. If you log onto you may be able to find what you are looking for there while your desktop and mobile devices finish up the re-indexing.

When will the changes be occurring? (Migration Schedule)

USASK email accounts will begin migrating to Office 365 in the following order:

  • Alumni email accounts - completed in February 2018
  • Student email accounts - completed in August 2018
  • Faculty and staff - starting November 2018

What will not be changing?

  • Your email address will not change
  • Departmental accounts will continue to be available
  • Delegate rights and access still be available
  • The interface will be the same for most users
  • Support for the tools will be provided by IT Support Services

Why are we making the change

We will be replacing our current Exchange email service with Microsoft Office 365. Most users will see little change in their everyday email interface. A good portion of the activities will be focused on replacing the technical infrastructure and not the software you use.

The big change will be that the central Exchange email service will be hosted in the cloud with all emails being stored on servers in Canada. The university will benefit from Microsoft’s huge email infrastructure, which is backed by a large team of experts. They have dedicated round-the-clock specialists to maintain the services. 

Another change is that the university will use Microsoft's Office365 Spam filtering service. This change will automatically reroute spam messages directly to your Junk Email folder. For more details on the Spam filtering change, please go to

Post email migration known issues and FAQs

Known Issues After Accounts Are Migrated to Office 365

Spam Filtering and Security Notifications

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